Bigwhale App subscription paid but can no longer access for the past week despite subscription ending in May 2024.
contacted Developer but was told to contact Apple support as the subscription was done via Apple istore. Developer was unable to find my subscription details at their end. Pls advise. Thanks.
iPhone 13 Pro Max, iOS 17
despite subscription ending in May 2024.
If the subscription ended in MAY 2024, over a month ago, then you can no longer use the app. You would need to renew the subscription to use the app.
Managing auto-renewing subscriptions -
If you want to cancel a subscription from Apple - Apple Support
M1 Mac mini, macOS 14.5; Watch, series 7 GPS/cellular, watchOS 10.5; iPhone 12 Pro, iOS 17.5; TV 4th Gen, tvOS 17.5; HomePods, audioOS 17.5 and Airport Express w/ Airplay 2
despite subscription ending in May 2024.
If the subscription ended in MAY 2024, over a month ago, then you can no longer use the app. You would need to renew the subscription to use the app.
Managing auto-renewing subscriptions -
If you want to cancel a subscription from Apple - Apple Support
M1 Mac mini, macOS 14.5; Watch, series 7 GPS/cellular, watchOS 10.5; iPhone 12 Pro, iOS 17.5; TV 4th Gen, tvOS 17.5; HomePods, audioOS 17.5 and Airport Express w/ Airplay 2
Thanks for the help. I realised I made a typo, the subscription is supposed to end in May 2025 instead. Despite having the paid subscription, I wasn’t able to access my account rights. Probably as a result of the randomly generated subscriber ID. How do I overcome such issues?
Unable to access App despite paid subscription
