I currently have multiple streaming subscriptions, but cannot access the apps on any device. I’ve restarted every device and did a factory reset. I’ve also contacted apple support and they did not reply. I’m paying for these subscriptions so I want to be able to use them. Any ideas on how to fix?
[Re-Titled by Moderator]
Original Title: Subscriptions
Apple TV 4K, tvOS 18
xWauwau wrote:
Recap: you are logged in with your account. You purchase a subscription. You download the app. You log in (with the same account. The streaming service says you do not have a subscription. Looks like an issue with the respective streaming service if you ask me. Please contact their support line.
Exactly my thoughts.
Hello!
How did you try to access them? What happened when you tried to access them? Any error messages?
How did you contact Apple Support? Apple Support will always reply if you reach out to them via the correct methods. Take your pick from below and try again:
What exactly do you think is the fault of the hide my email feature? If your problem is that the apps you installed tell you that you have no active subscription when signing in, make sure that you sign in with the same account you have signed up for the subscription with.
Recap: you are logged in with your account. You purchase a subscription. You download the app. You log in (with the same account. The streaming service says you do not have a subscription. Looks like an issue with the respective streaming service if you ask me. Please contact their support line.
Have you tried contacting support for the streaming apps?
I’m not sure either. How can Apple Support not respond? When you text them they text back when you call them they say Hello, in my experience…
I feel like reaching out to the app’s support team to try and determine on who’s end the issue actually is would be beneficial.
I tried apple support via the app and online, twice, no response.
when I try to log-in to the apps with a subscription (like Peacock or AMC+) it says I don’t have a subscription, can’t find that email (which I’m sure is because I use the hide me email feature), so don’t know how else to access them.
Just retraced it with Atomic_Blonde to ensure we were right. It could’ve been the case that the issue lay somewhere else.
yet, I am still unsure what “Apple support does not respond” means in the end, as in “not yet”?
Not helpful, I did sign in with the same account
Unable to access streaming app subscriptions on Apple devices
