Apple is charging customers credit cards ~10USD without billing them
We have a developer account with Apple (required for publishing applications on ios) this comes with an annual fee, but now we have an arbitrary charge against our credit card without any billing.
We tried to contact finance with this question:
We received a charge to our credit card that doesn't show up in billing and we need to get a receipt. Charge was on 7/3/2024 for 11.61$ from vendor Apple.comCa Can you help to explain this charge and why it doesn't show up on our developer account?
And we received this response:
In your sales and trends reports, proceeds are the amount you receive on sales of your apps and in-app purchases. This is the Customer Price minus applicable taxes and Apple’s commission, per Schedule 2 of your Paid Applications agreement. Proceeds in Sales and Trends are not final.
At the top of your payments and financial reports page in App Store Connect, you will see your total estimated proceeds prior to payment for that period. This is the estimated amount of proceeds that will be dispersed in your bank account currency. The actual payment may differ from the proceeds based on variances in foreign exchange rates as well as reductions for applicable withholding taxes.
Total Owed is the sum of Earned (gross earnings) and Taxes and Adjustments, and displays the estimated amount owed to you in the currency of each reported region and revenue type. It is the estimated amount of proceeds you will receive from your sales. This is the Customer Price minus applicable taxes and Apple’s commission, per Schedules 2 and 3 of your Paid Applications agreement. For actual proceeds based on closed transactions, see Payments and Financial Reports.
Why doesn’t my payment match my proceeds amount?
Sales and trends reports include all transactions from a day. They are provided so you get next-day data on your business and use the standard calendar. Streams, units, and proceeds from Sales and Trends are only estimates and should not be considered final.
Differences between sales and trends reports, payments, and financial reports may occur due to the following reasons:
* Processing status. Transactions may take time to process and close. Transactions initiated in a particular month and shown in Sales and Trends may not be reflected in Payments and Financial Reports until the payment is processed and the customer gets the receipt, which may be in the following fiscal month. Further, transactions where we are never able to collect payment will not be shown in financial reports.
* Exchange rate. Sales and trends estimates the USD amount of sales and proceeds based on a rolling average of the previous month's exchange rates. Final payments in Payments and Financial Reports are based on the exchange rate used to convert each report currency to the currency of your bank account. For more information about this exchange rate, see Getting Paid in the Payments and Financial Reports Guide.
Financial reports include only processed transactions and are based on Apple's fiscal period. Several factors impact the financial processing status, including amount due, country or region of purchase, number of hours since purchase, content type, credit checks, and fraud rules. The payments in Payments and Financial Reports are final.
For further questions concerning the above, your query will be best handled by our App Store Operations Team:
Which appears to be AI generated at best, intentional obfuscation at worst. Can we please get a response?
