Having a problem with the 17.6.1 update. It says it can’t download because I’m not connected wireless though I am. Any solution?

I updated my iPhone 13 Pro without any problem, but the problem occurred when I tried to update my iPad 10.9.

iPad, iPadOS 17

Posted on Aug 7, 2024 5:44 PM

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Question marked as Top-ranking reply

Posted on Aug 13, 2024 4:46 AM

You'll not be able to perform a system software update from your iPhone hotspot.


Your iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.

10 replies

Aug 8, 2024 10:57 AM in response to Aknaton

WiFi/Internet connection difficulties are often an indication that your device does not have a routable IP Address - or that something installed on the device is affecting the network stack.


If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with the network connection. The resolution is usually simple; if installed, you may only need to temporarily disable or perhaps remove the Security App and/or VPN.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.


If some Apps are working as expected, while others are not - or other devices can connect to your WiFi network - you may find that a restart of your WiFi Router, followed by a restart of your iPad will clear the problem….


To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If you continue to have difficulties, check to see if your iPad is using the WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can cause issues if specific MAC addresses are expected by your WiFi Router. You may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support

Aug 7, 2024 10:08 PM in response to Aknaton

Ok, three more to try :)


Check to make sure you have Private Relay turned off. Search for it in settings. Check if that works


or


Put the iPad in airplane mode, then turn WiFi on and see if that works.


finally the big guns


Reset network settings. This will erase any passwords you have saved for WiFi networks and VPN settings you currently have. After the reset, log back into your WiFi and try the update that way. To reset the network settings, go to Settings -> General -> Transfer or Reset iPhone (at the bottom) -> Reset then tap "Reset Network Settings".


Nothing else will be deleted on your phone, just WiFi stuff.

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Having a problem with the 17.6.1 update. It says it can’t download because I’m not connected wireless though I am. Any solution?

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