I spent two hours chatting with Visible trying to resolve this. I’ve unpaired, paired, reset network settings, updated, restarted, you name it. Nothing works. My watch shows that all is well and my cellular should be working, but it isn’t. I don’t know whose end this on, Visible’s or Apple’s, but I’m at the end of my rope.
And your iPhone has also the same carrier plan?
Any error messages given?
Maybe you should contact the official Apple Support and ask them to diagnose your watch online, in case this is hardware related.
If you are trying to use cellular data and the mobile network, is your iPhone not nearby, but still switched on and connected to cellular and Wi-Fi?
As far as I remember, some users reported, that they can only use cellular service, if the paired iPhone is still switched on and connected to the cellular network. However, I can use cellular service, even with my iPhone switched off.
Yes, it’s all on the same plan. No error messages. Everything looks like it’s set up and ready to go until I try to use cellular on my watch. I’ll even have the green cellular icon, but nothing works. I haven’t contacted Apple yet, but it seems like the logical next step. Thank you!
Yes, my phone is still on and connected. Honestly, I’ve tried it both ways. I reached out to Apple support and they said it’s most likely a carrier issue. I’m going to contact Visible again today. Sigh.
Good Luck! 🙂
Thanks! Yay, technology!!
Good news 🙂
Time to enjoy you watch!
After spending another hour chatting online with Visible, I’m happy to say my watch is now working! I have no idea what they did on their end, but all is well.
Apple Watch series 9 cellular won’t work with Visible
