I had Apple Pay on my old iPhone, same card cannot be added to new iPhone. Several apps not working on new iPhone.

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Level 1

4 points

I had Apple Pay on my old iPhone, same card cannot be added to new iPhone. Several apps not working on new iPhone.

July 20, tried to send old iPhone apps etc to new iPhone. Seemed like it worked until trying to use apple pay. Couldn’t add card. Went to bank. No help. Went to Verizon store, they said the upload had been cut short and they finished the upload for me, said to go home, plug in charger, run update. I did. Still can’t add card to Apple Pay. Back to bank. Still doesn’t work.

iPhone 15 Pro, iOS 17

Posted on Aug 8, 2024 6:10 AM

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Answer 1

Top-ranking reply

Jeff Donald

Community+ 2026

Level 8

48,494 points

Sep 15, 2024 5:20 AM in response to JBapplepayme

The bank needs to reprovision the card so it can be ready for Apple Pay. The bank and/or Payment Network Operator (Visa, Mastercard, American Express etc.) are returning >invalid< to Apple when the card details (account number, expiration date) are sent for verification to bank and/or PNO.

The bank needs to work with PNO to resolve the issue.

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Answer 2

JBapplepayme Author

Level 1

4 points

Sep 15, 2024 4:54 AM in response to Jeff Donald

Bank said we can’t help you, the token for that card has been deleted. The card still works. There has been no fraud, but the card can’t be used for Apple pay without a token. I’ve now lost all of my subscriptions that I had connected via Apple Pay.

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