imap issue when trying to add BT email again.

My emails stopped updating for no reason on my iPhone 13 so I deleted the account and am trying to re-add it.

However it keeps saying IMAP server mail.btinternet.com doesn’t support Password authentication. Please check account settings and try again.


How do I resolve this please? I don’t even know what password authentication is on my phone or at least how to turn it off!


Thanks in advance.

iPhone 13, iOS 17

Posted on Aug 8, 2024 11:58 AM

Reply
1 reply

Aug 8, 2024 2:17 PM in response to z285

z285 wrote:

My emails stopped updating for no reason on my iPhone 13 so I deleted the account and am trying to re-add it.
However it keeps saying IMAP server mail.btinternet.com doesn’t support Password authentication. Please check account settings and try again.

How do I resolve this please? I don’t even know what password authentication is on my phone or at least how to turn it off!

Thanks in advance.

Looks like BT requires 2FA to use their account on a 3rd party app. You'll need to contact BT support to find out what authentication will work with their mail.

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imap issue when trying to add BT email again.

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