Dropped MacBook Pro and damaged charger port. Where to repair?

I dropped my daughter's 2013 (I think!) MBP (about 75cm) onto the road, and it unfortunately damaged the body around the charger port.

I suspect Apple will charge an arm and a leg to repair this (might be better just to buy a secondhand replacement?) - are there any other firms that might do a reasonable job for less? In the London area.


Earlier Mac models

Posted on Aug 9, 2024 2:06 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2024 6:15 PM

Alexander Lake wrote:

I dropped my daughter's 2013 (I think!) MBP (about 75cm) onto the road, and it unfortunately damaged the body around the charger port.
I suspect Apple will charge an arm and a leg to repair this (might be better just to buy a secondhand replacement?) - are there any other firms that might do a reasonable job for less? In the London area.

https://discussions.apple.com/content/attachment/e0ef7417-289c-4cd0-b763-bfcdff4e9bb9

That's a shame to have happened.


Apple Store won't touch a 2013 MacBook Pro (too old) but a third party Apple Authorized Service Provider might. Those are listed on the Apple web site along with locations for actual Apple Stores. They might charge simply for their time and not guarantee results, but I suspect they have seen scores of dropped laptops and may have a protocol for trying to restore a laptop with this type of physical damage.

9 replies
Question marked as Top-ranking reply

Aug 10, 2024 6:15 PM in response to Alexander Lake

Alexander Lake wrote:

I dropped my daughter's 2013 (I think!) MBP (about 75cm) onto the road, and it unfortunately damaged the body around the charger port.
I suspect Apple will charge an arm and a leg to repair this (might be better just to buy a secondhand replacement?) - are there any other firms that might do a reasonable job for less? In the London area.

https://discussions.apple.com/content/attachment/e0ef7417-289c-4cd0-b763-bfcdff4e9bb9

That's a shame to have happened.


Apple Store won't touch a 2013 MacBook Pro (too old) but a third party Apple Authorized Service Provider might. Those are listed on the Apple web site along with locations for actual Apple Stores. They might charge simply for their time and not guarantee results, but I suspect they have seen scores of dropped laptops and may have a protocol for trying to restore a laptop with this type of physical damage.

Aug 10, 2024 4:27 PM in response to Alexander Lake

Alexander Lake wrote:

I dropped my daughter's 2013 (I think!) MBP (about 75cm) onto the road, and it unfortunately damaged the body around the charger port.
I suspect Apple will charge an arm and a leg to repair this (might be better just to buy a secondhand replacement?) - are there any other firms that might do a reasonable job for less? In the London area.

https://discussions.apple.com/content/attachment/e0ef7417-289c-4cd0-b763-bfcdff4e9bb9


see vintage and obsolete:

Obtaining service for your Apple product after an expired warranty - Apple Support

Obtaining service for your Apple product after an expired ...


any computer repair shop will take your money if you think it is worth repairing an 11 year old computer.


Aug 10, 2024 4:44 PM in response to Alexander Lake

I would go in one of two directions:

  • If you are going to spend any money at all, check for refurbished MacBook's on Apple site. Be careful about any third party website like Facebook Marketplace where you do not know the original seller or are unable to return it if there are problems. You could receive a device that is Activation Locked and you will never be able to use it.
  • In the complete opposite direction I would attempt to see if I could make it work without spending any money. It appears that the case is preventing the power adapter from going into its socket, so I would try taking a Dremel or other small grinding tool to remove the dent in the socket. As long as there is no other damage to the computer, I bet it would work. You have nothing to lose if it doesn't work.

Aug 10, 2024 6:56 PM in response to Alexander Lake

"Dropped MacBook Pro and damaged charger port. Where to repair?: I dropped my daughter's 2013 (I think!) MBP (about 75cm) onto the road, and it unfortunately damaged the body around the charger port. I suspect Apple will charge an arm and a leg to repair this (might be better just to buy a secondhand replacement?) - are there any other firms that might do a reasonable job for less? In the London area."

-------


Thank you for the photo.


As ancient as this is, take this a good reason to upgrade to a much newer Mac.

Aug 11, 2024 1:22 AM in response to Allan Jones

Thanks all for the thoughts. As expected, an independent apple repair place quoted £250!

But then Granddad came to the "rescue" and managed to make it worse!

Will be looking to replace, possibly with a 2020 M1 Macbook Air (Actually, I already have one of those, and am toying with passing mine onto her and upgrading to a used M1 Macbook Pro myself, as I miss SDCard and additional USB ports).

Aug 11, 2024 12:34 PM in response to Alexander Lake

So I got my hands on it today and poked the charger socket connectors back in and managed to get the socket to go in - and it does indeed charge. So that's good - at the very least we'll have an up to date backup. However, I suspect that Olivia was quite excited at the prospect of a new(ish!) MacBook Air - the battery life will be so much better, and the MBP was always way overspecced for her use (mostly watching streaming!!)

Aug 11, 2024 2:58 PM in response to Alexander Lake

Alexander Lake wrote:

But then Granddad came to the "rescue" and managed to make it worse!
Will be looking to replace, possibly with a 2020 M1 Macbook Air (Actually, I already have one of those, and am toying with passing mine onto her and upgrading to a used M1 Macbook Pro myself, as I miss SDCard and additional USB ports).

I'm sorry, Alexander, if you break your innocent daughter's laptop and then granddad made it worse, she then has to get a brand new laptop because of the "Dad rules." After all the trauma the poor girl has endured. 😆

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Dropped MacBook Pro and damaged charger port. Where to repair?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.