You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my iphone 13 oro max will not stay connected to my att uverse, what us the problem

Iphone 13 Pro Max will not stay connected to my Att uverse WiFi, why would that be happening?

iPhone 13 Pro Max, iOS 17

Posted on Aug 10, 2024 9:50 AM

Reply
1 reply

Aug 10, 2024 11:08 AM in response to Paulettefromprinceton

When does it happen? All iPhones from the beginning of iPhone time 17 years ago disconnect from Wi-Fi 30 seconds after the phone screen locks, to preserve battery energy, unless the phone is connected to power. This is done because a Wi-Fi connection uses power continuously, whether data are transferring or not. Cellular connections use more energy, but only when actually sending data. There are a few exceptions:

  • If you are streaming audio or video Wi-Fi will stay on
  • If you receive a notification Wi-Fi will reconnect for a few seconds to process the notification
  • And, I think (but I’m not sure) if an app uses Background App Refresh it can wake and use Wi-Fi; however very few apps actually use Background App Refresh.


If it happens while the phone is unlocked that’s a different problem:


Do you use VPN? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile.


Does it happen with only one network, or all Wi-Fi networks? If only one, try restarting the router


Check for interference→Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support



my iphone 13 oro max will not stay connected to my att uverse, what us the problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.