iPhone 14 Pro Max Warranty Voided because of micro scratch?

My iPhone 14 Pro Max suddenly stopped responded to all touch input. Screen turns on and looks perfectly normal, I’m able to still use AirPods to control playback and FaceID works as well. However, the touch screen is 100% unresponsive. I took my device in to get it fixed assuming it had to be a manufacturer defect as I had only had the phone for a few months however I was told it was out of warranty due to scratches on the front glass.


The scratches are hardly noticeable and look like the result of rubbing against things in my pocket. These weren’t cracks, they are minor scratches that are only noticeable when the screen is completely dark.


My question is to know if this is genuinely how the warranty works or did I just get bad service?

iPhone 14 Pro Max, iOS 17

Posted on Aug 12, 2024 2:11 AM

Reply
5 replies

Aug 12, 2024 10:27 AM in response to HelpmeoutIdontundertsand

What you perceive as "minor scratches" that are "hardly noticeable" will be evaluated differently by warranty procedures. Those will include diagnostics as well as visual inspection. A single tiny scratch means there was pressure on the screen that could have caused damage below the screen that you cannot see yourself. There is no way to distinguish a potential manufacturing defect from the potential damage of an impact.


Screen damage is not covered by the standard warranty. If you had purchased AppleCare+ when you bought your iPhone, you would have accidental damage protection. See AppleCare Products - iPhone - Apple


Aug 12, 2024 4:25 AM in response to HelpmeoutIdontundertsand

HelpmeoutIdontundertsand Said:

"iPhone 14 Pro Max Warranty Voided because of micro scratch?: the Screen has not been replaced that’s why I’m asking about warranty"

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Define "Warranty":

When you say "warranty" are you referring to out-of-the-box? OR are you referring to AppleCare+? Scratches wouldn't void AppleCare warranty, unless deemed intentional or from an act of natural causes (i.e. lightning strike or flood).


With or without AppleCare, there is a fee for the replacement (unless deemed faulty).

Aug 12, 2024 10:44 AM in response to HelpmeoutIdontundertsand

Did an Apple retail store tell you this? Please clarify because that makes a real difference in how anyone here can respond.


If an Apple retail store, you are asking other end users to help you understand Apple decisions, not Apple. We cannot give you an official answer regarding what Apple will or will not do unless Apple have published it. As many repair issues are managed on a case-by-case basis, exceptions are seldom published.


You need to work with Apple directly if Apple made the decision, and they will not see your concern here.


You may want to review the Submissions section of the forum Terms of Use.


Aug 12, 2024 2:43 AM in response to HelpmeoutIdontundertsand

HelpmeoutIdontundertsand Said:

"iPhone 14 Pro Max Warranty Voided because of micro scratch?: [...]My question is to know if this is genuinely how the warranty works or did I just get bad service?"

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New Screen Cancelling Apple Care:

Who performed the screen replacement? If not Apple, then you are out of warranty. This is something you would have agreed to, upon purchasing an AppleCare+ protection for your iPhone.


Note:

Placing liquid fixes to the iPhone's screen (i.e. Liquid Nano or Liquid Armor) would cancel your AppleCare coverage as well. So, avoid using it, if you have AppleCare on your iPhone. That being said, I'd say it's wise to get another screen, and then a place liquid fix to it. Have a retailer do it for you.

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iPhone 14 Pro Max Warranty Voided because of micro scratch?

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