As said in the title I can’t use the card until I verify my number, but whenever I’ve tried to I have never received a verification code to my number. I know it’s the right number, but despite many attempts I have never gotten a single text with a code. Text is also the only option, I’m not given the choice to call since it doesn’t give me one.
Your bank does not have your mobile number marked as the primary number. You must call them and get their support team to designate your mobile as primary. It may take a day or two for the bank’s servers to all sync up and provide the number correctly.
Your bank does not have your mobile number marked as the primary number. You must call them and get their support team to designate your mobile as primary. It may take a day or two for the bank’s servers to all sync up and provide the number correctly.
>>Adding additional verification
A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file.
A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch
app. For customer service or verification using an app, the issuer performs their own communication process.<<
Card provisioning security overview - Apple Support
Your bank sends the text. There literally is nothing Apple can do. You must contact the support team at the bank and review your account details. In most cases this is not something that can be done online and involves you talking to a support team member. Banks are responsible for any fraud on your account and banks will want to be absolutely positive you’re you and not a scammer.
Sorry, I wish there was more we could do, but there literally is nothing we can do. Apple can’t intercede either, they have no standing to change a number and do not have access to your account information or your personal information on file at the bank.
That happens because in your banck account you don’t have registered your phone number and you can’t receive SMS verification code from your bank so if you have online banking username and password go online and verify if your phone number is registered if not add it if you can’t add then call your financial institution and request that add your phone number in your bank account
The verification text comes from your bank, not Apple. Apple is not a bank and cannot verify your account, only the issuing bank can do that.
They do have my number I’ve confirmed that multiple times in the banking app. As for receiving the code in text, it explicitly says the code will be sent through text. It’s my only option given. Either way it shouldn’t matter if it’s from Apple or my bank, since I haven’t received any text at all with any code. Hope this narrows it down in terms of figuring out the problem?
My bank DOES have my number as their primary number. Again, I’ve checked multiple times in the banking app. I know my bank and Apple Pay are compatible since they use the same parent company. I have gotten no text from either my bank nor Apple with a code, despite text being my *only* option
Text verification to use card says it’s been sent, but I haven’t received a code despite removing/adding the card multiple times
