I recently purchased a refurbished MacBook Pro and have so far only used this to run safari and emails. Its overheating substantially after 5 minutes of being turned on and not even having anything running - any idea what could be causing this? Its a MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
MacBook Pro 13″, macOS 11.6
Katyalice27 wrote:
I recently purchased a refurbished MacBook Pro and have so far only used this to run safari and emails. Its overheating substantially after 5 minutes of being turned on and not even having anything running - any idea what could be causing this? Its a MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
If this refurb was through Apple—
you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status
Only items that have been purchased directly from Apple, either online or at an Apple Retail Store
Returns & Refunds - Shopping Help - Apple
Your 90 days of complimentary telephone support begins on the date of purchase.
Call Customer Support (800) MY–APPLE (800–692–7753)
That 14-day return/exchange policy only applies in countries where you can buy DIRECT from Apple
unplug all non-essential peripherals when testing
Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus
all known to cause issues on the macOS
To trouble shoot further you can:
—A SafeBoot Use safe mode on your Mac - Apple Support will sort many anomalies
Does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled temporarily.
Login and test. Reboot as normal and test. Caches get rebuilt automatically.
This test will tell you if third party interference; most extensions etc are not loaded in safe boot mode.
—Test issue in another user (or guest user) account Change Users & Groups settings on Mac - Apple Support
This will tell you if it a universal issue or isolated to your user/admin account.
ref: Keep your Mac notebook within acceptable operating temperatures
Keep your Mac laptop within acceptable operating temperatures - Apple Support
ref: Certified Refurbished Products - Apple
Katyalice27 wrote:
I recently purchased a refurbished MacBook Pro and have so far only used this to run safari and emails. Its overheating substantially after 5 minutes of being turned on and not even having anything running - any idea what could be causing this? Its a MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
If this refurb was through Apple—
you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status
Only items that have been purchased directly from Apple, either online or at an Apple Retail Store
Returns & Refunds - Shopping Help - Apple
Your 90 days of complimentary telephone support begins on the date of purchase.
Call Customer Support (800) MY–APPLE (800–692–7753)
That 14-day return/exchange policy only applies in countries where you can buy DIRECT from Apple
unplug all non-essential peripherals when testing
Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus
all known to cause issues on the macOS
To trouble shoot further you can:
—A SafeBoot Use safe mode on your Mac - Apple Support will sort many anomalies
Does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled temporarily.
Login and test. Reboot as normal and test. Caches get rebuilt automatically.
This test will tell you if third party interference; most extensions etc are not loaded in safe boot mode.
—Test issue in another user (or guest user) account Change Users & Groups settings on Mac - Apple Support
This will tell you if it a universal issue or isolated to your user/admin account.
ref: Keep your Mac notebook within acceptable operating temperatures
Keep your Mac laptop within acceptable operating temperatures - Apple Support
ref: Certified Refurbished Products - Apple
Macbook Pro overheating
