Pls Help… Maybe Virus on Iphone 11

Ermmm…. so I accidentally clicked on a pop up ad while trying to close it. And a pop up with a red timer said I had been infected with a Trojan horse and to download this vpn app. I panicked and was naive and clicked on it and it took me to the Apple App Store so I was like “I can probably trust an app on the App Store” and I downloaded it (I know I’m so stupid… I’m sorry:(( )I opened the app but didn’t know how to use it so I deleted it. And started to research. Some people say iPhones can’t get viruses some people say that’s a lie. But I know for sure that pop up was probably all a lie. Is there a possibility of me opening and downloading the app could have infected my phone?? I cleared all safari data history, turned off my phone, updated it, but I don’t want to factory reset it because of important photos, notes, etc… Pls help me, I love my phone:(((

iPhone 11, iOS 17

Posted on Aug 13, 2024 9:58 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 13, 2024 11:59 AM

There are no viruses that can affect an iPhone.


The app you downloaded from the app store cannot infect your iphone, but it probably had a free trial, that will renew into a paid subscription, so you may want to cancel that before it charges you.

click here ➜ If you want to cancel a subscription from Apple - Apple Support


Outside of that, your iPhone is fine and not infected or compromised in any way.


Similar questions

1 reply
Question marked as Top-ranking reply

Aug 13, 2024 11:59 AM in response to Gaudhdhd_1827

There are no viruses that can affect an iPhone.


The app you downloaded from the app store cannot infect your iphone, but it probably had a free trial, that will renew into a paid subscription, so you may want to cancel that before it charges you.

click here ➜ If you want to cancel a subscription from Apple - Apple Support


Outside of that, your iPhone is fine and not infected or compromised in any way.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Pls Help… Maybe Virus on Iphone 11

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.