Error when I open my MacBook

Hey!

I am just a graphic designer lady and I have the MacBook Pro i7 2019 16"

I haven't used it in a month probably, I tried to turn it on some days before and wasn't responding, i tried several times and then it worked, I have updated Sonoma 3 days ago. Before updating I had this message appear before "your computer restarted because of a problem" other than that macbook works normally but sometimes crashes minimally. I use it only for movies lately and I have deleted all the application I have had (adobe programs etc.).


Could you please give me any information/solution? ( I dont know a lot about macbooks)

Thank you in advance!

This is the info I get when the error appears ( every time i start the Mac) : Here is the link :)

MacBook Pro 16″, macOS 14.6

Posted on Aug 13, 2024 2:20 PM

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Posted on Aug 13, 2024 6:43 PM

I believe you have an SSD failure due to this listed in the Kernel Panic:

ANS2 Recoverable Panic - assert failed: [19346]:apcie0[0]: PCI device failed to resume


Most SSD failures occur when first powering on the SSD or when waking from sleep. Everything you have described, along with this part of the Kernel Panic seems to be consistent with an SSD failure.


Plus the Logic Boards for the MBPro 16" (2019) model have an extremely high rate of failure. In fact, I have seen multiple forum posts recently where people have mentioned receiving bad Logic Boards from Apple when they had their MBPro 16" (2019) laptop's repaired by Apple...some have said the 2nd replacement Logic Board had issues as well.


Personally I would advise against spending any money to repair any of the Apple USB-C Intel Macs for multiple reasons, but especially this specific model. The money spent on repairs would be better spent going towards a new replacement laptop instead.


I hope you have a good backup of your computer since the SSD could fail at any time. If the laptop boots to a blinking folder with a question mark, then try Option Booting by holding the Option key immediately after hearing the startup chime....this may be the SSD enough time to power up & go ready so that you can boot the laptop, but this is only a stop gap measure.


People should always have frequent and regular backups of their computer and all external media (including the cloud) which contains important & unique data. There are a lot more new ways to permanently lose access to the data on the internal SSD of these recent Macs due to all the hardware, software, and security changes. With the 2018+ models with the security enclave chip, the chance of recovering data is nearly zero even with an expensive professional data recovery service.

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2 replies
Question marked as Top-ranking reply

Aug 13, 2024 6:43 PM in response to EiriniPsarop

I believe you have an SSD failure due to this listed in the Kernel Panic:

ANS2 Recoverable Panic - assert failed: [19346]:apcie0[0]: PCI device failed to resume


Most SSD failures occur when first powering on the SSD or when waking from sleep. Everything you have described, along with this part of the Kernel Panic seems to be consistent with an SSD failure.


Plus the Logic Boards for the MBPro 16" (2019) model have an extremely high rate of failure. In fact, I have seen multiple forum posts recently where people have mentioned receiving bad Logic Boards from Apple when they had their MBPro 16" (2019) laptop's repaired by Apple...some have said the 2nd replacement Logic Board had issues as well.


Personally I would advise against spending any money to repair any of the Apple USB-C Intel Macs for multiple reasons, but especially this specific model. The money spent on repairs would be better spent going towards a new replacement laptop instead.


I hope you have a good backup of your computer since the SSD could fail at any time. If the laptop boots to a blinking folder with a question mark, then try Option Booting by holding the Option key immediately after hearing the startup chime....this may be the SSD enough time to power up & go ready so that you can boot the laptop, but this is only a stop gap measure.


People should always have frequent and regular backups of their computer and all external media (including the cloud) which contains important & unique data. There are a lot more new ways to permanently lose access to the data on the internal SSD of these recent Macs due to all the hardware, software, and security changes. With the 2018+ models with the security enclave chip, the chance of recovering data is nearly zero even with an expensive professional data recovery service.

Aug 14, 2024 11:30 AM in response to HWTech

Hello, thanks for your response!

I yesterday contacted the apple support and they suggested deleting all the applications and software. Then running First-aid and start up the Mac on safe mode. So far I didn’t get the kernel panic again and my mac seems to be faster and not as loud as before. There was probably a VPN application that caused that (they said) but I guess I will never know. I got it almost 2 years before and it is not much used.

I just share my experience in case it helps others. :)

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Error when I open my MacBook

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