You mentioned that I have been refunded for this purchase, but I don’t get my money back from you yet.

Hi dear Support,


Yesterday, you mentioned that I was refunded for a purchase I made by mistake. Can you confirm if the refund was sent back to the card I used for the purchase?


No money was credited to my card,


Please check it.


Regards,

Meline

iPhone 14, iOS 17

Posted on Aug 13, 2024 8:00 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 14, 2024 12:21 AM

Click ▶︎ Request a Refund.


According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.


Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Click ▶︎ Check Refund Status.


Good luck! 👋🏼😉

4 replies
Question marked as Top-ranking reply

Aug 14, 2024 12:21 AM in response to meline193

Click ▶︎ Request a Refund.


According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.


Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Click ▶︎ Check Refund Status.


Good luck! 👋🏼😉

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You mentioned that I have been refunded for this purchase, but I don’t get my money back from you yet.

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