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The new iPad mini is available today. Learn more >
The new iPad mini is available today. Learn more >
I've always had 3 email accounts on my Apple devices - iCloud, gMail and BT Email, this has worked fine until just recently and now my BT email won't load on my devices. I get a message saying the log in details are incorrect, but I can log on just fine from my laptop. I did try deleting the account completely from my iPhone but now it won't even let me re add it.
Can anyone help?
iPhone 14 Pro Max, iOS 17
Have you recently re-contracted with BT, or moved from BT to EE Broadband? If so, you may need to seek assistance from BT/EE Technical support.
Have you tried accessing your BT Mail account using a browser from your iPad?
When using the native Mail App, unless you now only have basic BT Mail, you should be able to access your BT Mail using either IMAP or POP3. When adding a mail account to your iPad using the Add Mail wizard, the default configuration for many Mail Providers (including BT Mail) will be IMAP; if using POP3/POP3S, the account must be manually configured - providing all the server/port connection details for the POP and SMTP server settings.
Settings > Mail > Accounts > Add Account
BT email no longer loading on iPhone or iPad
