You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

OS 12.7.6 upgrade messed with my keyboard and mouse connections

I upgraded my 2017 iMac to macOS Monterey 12.7.6 two days ago. Was an incremental upgrade only.


In any case, ever since then when my the machine goes to sleep, I can no longer wake it up with either a keystroke or a mouse click. The only thing that makes the screen come alive is to hit the power button. Even then, the machine does not respond to either mouse clicks or keystrokes. The only way to get back to normal function is to force a shutdown.


This is truly bizarre behavior to say the least. I am using an Apple Magic Keyboard and Logitech MX Master 2S mouse, and I have been in this configuration for a couple of years at least.


I am not sure what the solution is, but I have executed the caffeinate command and in the Energy Saver prefs plane I have checked the box "Prevent your Mac from automatically sleeping when the display is off."


Any suggestions for a real fix welcomed.


Thanks



iMac (2017 – 2020)

Posted on Aug 14, 2024 2:22 PM

Reply
2 replies

Sep 14, 2024 7:57 AM in response to attrex2013

Same problem among many others after the OS Monterey 12.7.6 update. Turning off my iMac, unplugging it for 30 seconds, then rebooting helped with the keyboard/mouse connection. However, my Mac will not connect to the internet (no matter what I do) after the OS Monterey 12.7.6 Update. Can’t connect with safari, can’t connect to the App Store, can’t even connect to Apple help. This update has destroyed the function of a very expensive computer I use for work.


OS 12.7.6 upgrade messed with my keyboard and mouse connections

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.