scammers blocked my iPhone by deception
Hello, my iPhone was blocked by scammers, now they demand money to remove the block. I have the box and documents for the iPhone. Is it possible to unblock the phone without paying money to the scammer?
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You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hello, my iPhone was blocked by scammers, now they demand money to remove the block. I have the box and documents for the iPhone. Is it possible to unblock the phone without paying money to the scammer?
How did the scammers block your phone?
If they got your carrier (phone company) to blacklist your phone's IMEI, so your phone no longer receives cellular service, you'll need to take that up with the phone company. They will probably want to see proof that you're the real owner of the phone.
If the scammers tricked you into logging in with their Apple ID or into revealing your Apple ID password – to give them a way of using Activation Lock against you, you can start an Activation Lock support request. You will need proof of original purchase, complete with the phone's serial number.
How to remove Activation Lock - Apple Support
If the scammers compromised your Apple ID, you need to take care of that, too.
If you think your Apple ID has been compromised - Apple Support
How did the scammers block your phone?
If they got your carrier (phone company) to blacklist your phone's IMEI, so your phone no longer receives cellular service, you'll need to take that up with the phone company. They will probably want to see proof that you're the real owner of the phone.
If the scammers tricked you into logging in with their Apple ID or into revealing your Apple ID password – to give them a way of using Activation Lock against you, you can start an Activation Lock support request. You will need proof of original purchase, complete with the phone's serial number.
How to remove Activation Lock - Apple Support
If the scammers compromised your Apple ID, you need to take care of that, too.
If you think your Apple ID has been compromised - Apple Support
scammers blocked my iPhone by deception