lost cellular option in general on my ipad after latest software update

after updating the latest software on my ipad the cellular icon on top is gone. Tried to fix by ensuring that cellular is on (as Apple suggests) but there is no longer an option to turn on cellular. Already tried resetting network, doing soft reboot and even returning to original factory settings with no luck. Any suggestions?

iPad, iPadOS 17

Posted on Aug 14, 2024 3:53 PM

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1 reply

Aug 14, 2024 3:56 PM in response to MBC4

You would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.


Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to offer assistance:

Genius Bar Reservation and Apple Support Options - Apple

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lost cellular option in general on my ipad after latest software update

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