Credit card verification loop

I can no longer download apps to my iPad due to an endless loop asking me to enter a valid credit card. This happens in iTunes and in the iPad's app store.

The credit cards I've used to purchase apps have $25,000+ limits and just worked two days ago in iTunes. I've used them just today for other minor purchases elsewhere.

I have tried 6 different credit cards with $20,000+ limits, with the correct addresses, security codes, and everything perfect. None are working now. Itunes loops and keeps saying "Your credit card was declined. Please enter valid credit card information."

This happens also when I try to set it up with two different VALID Paypal accounts.

I can't even download FREE apps now! What gives? I'm on the latest version of iTunes.

Windows 7

Posted on Aug 25, 2010 10:36 PM

Top-ranking reply

KiloLima

Level 1

10 points

Posted on Sep 1, 2010 8:35 PM

You must email apple via the iTunes support website ... they will resolve it. There is little you can do outside the obvious on your own for most of these cases. Be patient.
Support originally recommended updating my user information which although didn't resolve my issue, it may be of help and just wise for others. That can be done here under the "Manage your account" link ... they told me to confirm and make certain all data was accurate here.
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

This issues is in another thread as well for both Windows and Mac users ... http://discussions.apple.com/thread.jspa?threadID=2552101&start=50&tstart=0

Follow up:
After filling out a support ticket (form) via Apple's Support website ... In about 48 hours I received an email from Apple Support stating they were working on the problem and give it up to 24 hours to be resolved. Also to reply to the email if there was any further issue.
However ... they fixed it right off the bat and I can make purchase again.
Thank you Apple Support ... much appreciated.
(iTunes for Mac OSX)

View in context

79 replies

Oct 11, 2010 6:18 AM in response to Fujislider

Sigh NVM, it just made a liar out of me. Today I can't get in via the proxy either...same error.

Katrina S.

Level 7

24,152 points

Nov 12, 2010 2:37 AM in response to redzone8

Well I doubt folks in the itunes support section can change anything in the billing databases. Giving away free videos, now that apparently they can do.

saikyo

Level 1

9 points

Oct 24, 2012 4:26 AM in response to Harto

I'm having this issue... Again...

gardgen

Level 1

0 points

Oct 24, 2012 6:41 AM in response to antosh1556

You are using a different service provider on your Apple device? or you are using a different device?

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Credit card verification loop