How can I check software compatibility with Private Relay?

After installing the latest software on my Mac. I get this message. Private Relay Unavailable Software installed on this Mac is incompatible with Private Relay. Please help.


[Re-Titled by Moderator]

iMac 27″ 5K, macOS 13.6

Posted on Aug 15, 2024 11:57 AM

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Question marked as Top-ranking reply

Posted on Aug 21, 2024 4:08 PM

Just turning it off does not stop the support files from running. You should uninstall it according to the developer's instructions.


You can then check to see if you've removed all of the supporting files by downloading and running the shareware app Find Any File to search for any files with the application's or the developer's name in the file name.  For AVG software you'd do the following search(es): 


1 - Name contains avg


Any files that are found can be dragged from the search results window to the Desktop or Trash bin in the Dock for deletion.


FAF can search areas that Spotlight can't like invisible folders, system folders and packages.  


If you get warnings that the file can't be deleted because it is in use or used by another app boot into Safe Mode according to How to use safe mode on your Mac and delete from there.


Note:  if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode.  This makes it act as a wired keyboard as will assure a successful boot into Safe Mode.


7 replies
Question marked as Top-ranking reply

Aug 21, 2024 4:08 PM in response to Goodeal3

Just turning it off does not stop the support files from running. You should uninstall it according to the developer's instructions.


You can then check to see if you've removed all of the supporting files by downloading and running the shareware app Find Any File to search for any files with the application's or the developer's name in the file name.  For AVG software you'd do the following search(es): 


1 - Name contains avg


Any files that are found can be dragged from the search results window to the Desktop or Trash bin in the Dock for deletion.


FAF can search areas that Spotlight can't like invisible folders, system folders and packages.  


If you get warnings that the file can't be deleted because it is in use or used by another app boot into Safe Mode according to How to use safe mode on your Mac and delete from there.


Note:  if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode.  This makes it act as a wired keyboard as will assure a successful boot into Safe Mode.


Aug 15, 2024 2:23 PM in response to Goodeal3

Private Relay is basically a "Safari-only" built in VPN. It is incompatible with other VPN. It is also incompatible with the built-in packet filter firewall pf (which I personally find mind-boggling, but such is life).


Essentially, it looks like any application that intercepts network traffic at the packet layer doesn't play well with Private Relay.

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How can I check software compatibility with Private Relay?

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