Iphone 13: Green screen and non-responsive

Hi,

Two years ago I got an Iphone 13 as a gift. I have maintained it well, except for some unexpected drops. It was working really well until a few months ago when all of a sudden the screen went green and did not respond. I tried force restarting it as suggested on their website, but nothing seems to be working. It might be because of the software update I did prior to the issue. I am contemplating taking it to a repair shop but it could be expensive and I don't have an extended warranty on my device. Will apple cover the costs if its a software issue? I would appreciate any advice on anything that has worked for someone. Thank you.

iPhone 13, iOS 17

Posted on Aug 18, 2024 5:37 AM

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Question marked as Top-ranking reply

Posted on Aug 18, 2024 5:50 AM

That's a hardware issue and will likely require having Apple replace the screen on your iPhone. We are all users on this user to user only forum, so we cannot tell you if Apple will help you or not. Your phone is out of warranty, so you will likely have to pay for repairs yourself.


Here is how to schedule an appointment at your Apple Store Genius Bar for evaluation --> Genius Bar Reservation and Apple Support Options - Apple


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Question marked as Top-ranking reply

Aug 18, 2024 5:50 AM in response to Persephone_002

That's a hardware issue and will likely require having Apple replace the screen on your iPhone. We are all users on this user to user only forum, so we cannot tell you if Apple will help you or not. Your phone is out of warranty, so you will likely have to pay for repairs yourself.


Here is how to schedule an appointment at your Apple Store Genius Bar for evaluation --> Genius Bar Reservation and Apple Support Options - Apple


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Iphone 13: Green screen and non-responsive

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