iTunes (+match) not working

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Level 1

4 points

iTunes (+match) not working

My issue, my local itunes is not syncing well with match. If i update a Playlist (level 1-3) name it won't/may not change (perhaps for a few minutes but not perm). I wanted to fresh install Apple Music app but read I cannot... I do not subscribe to Apple music and will not but I do subscribe to match. Sync is turned on and I continuously cycle "sync" on and off but no improvement. I attempt to Update Cloud Library but it runs all night and never syncs however, I believe I am seeing new music.... My playlist library is a little extensive but shouldn't be an issue for "iTunes"!

Any advice @turingtest2

MacBook Air 13″

Posted on Aug 19, 2024 8:03 PM

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Answer 1

Top-ranking reply

turingtest2

Level 10

278,649 points

Aug 21, 2024 1:55 AM in response to StoneBlack

Hi there.

It might be worth holding down option+cmd as you launch Music which will then open in its safe mode. This appears to do some housekeeping on the database which may make it more stable. The matching/uploading features in iTunes Match/Apple Music rely on the Genius component of the database. At a guess this file wasn't updating properly and your manual Update Genius command has reset it. Another way to do this is to dive inside the .musiclibrary package (right-click, Show Package Contents, while Music is closed) and delete the Genius.itdb file within, which makes Music rebuild it from scratch on the next launch.

tt2

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Answer 2

StoneBlack Author

Level 1

4 points

Aug 19, 2024 8:29 PM in response to StoneBlack

I may have just fixed. This time I tried hitting "Update Genius". It told me to turn off, then back, on sync, so I did. Once turned back on Update Genius started up again immediately, and now I apparently see my playlist updates perm. Not certain why cycling sync on and off (alone) did NOT work but I will take it.

!!!!However I am still consistently getting the "An Error Occurred" msg.

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Answer 3

TheLittles

Level 10

205,799 points

Aug 19, 2024 8:34 PM in response to StoneBlack

"iTunes (+match) not working: [...]I am still consistently getting the "An Error Occurred" msg."

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Troubleshooting iTune Music Syncing:

A. What's your Location?

iTunes Match is not an option everywhere; perhaps it no longer is in your location? Availability of Apple Music and iTunes Match - Apple Support

B. Getting iTunes Match to be Usable:

Go here: Subscribe to iTunes Match - Apple Support. Not all items are available in all counties/regions. It all has to do with licensing between Apple and the Music Studio. Nothing can be done not your end.

C. Accessing iTunes Match Between Devices:

As for using this service, you need to have an Apple Music subscription to access home music in the Music app (or iTunes) on all of your devices. Go here: Subscribe to Apple Music on iPhone - Apple Support

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