My account has been disabled in the App Store and iTunes

My problem is i cant update my apps it shows “My account is disable appstore and i tunes


[Re-Titled by Moderator]

iPhone 11, iOS 17

Posted on Aug 23, 2024 6:44 AM

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Question marked as Top-ranking reply

Posted on Aug 23, 2024 6:47 AM

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked", you might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link with three options for this specific issue. Tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support


3 replies
Question marked as Top-ranking reply

Aug 23, 2024 6:47 AM in response to lorenz1223

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked", you might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link with three options for this specific issue. Tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support


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My account has been disabled in the App Store and iTunes

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