Grey lines appearing on MacBook M2 Air screen

Grey horizontal lines covering the whole screen in an alternating pattern.

MacBook Air, macOS 14.6

Posted on Aug 23, 2024 5:25 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 24, 2024 4:52 AM

Attach the computer to an External Display


Test of the same issue occurs when using the Display


If the issue is Not Occurring


Then the issue is a Hardware Issue with the Internal Display of the computer


Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions


Make an Appointment at the Apple Genius Bar or call 1 800 MyApple and have them evaluate the computer


Other location call Centres 


 Contact Apple for support and service

3 replies
Question marked as Top-ranking reply

Aug 24, 2024 4:52 AM in response to fnti

Attach the computer to an External Display


Test of the same issue occurs when using the Display


If the issue is Not Occurring


Then the issue is a Hardware Issue with the Internal Display of the computer


Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions


Make an Appointment at the Apple Genius Bar or call 1 800 MyApple and have them evaluate the computer


Other location call Centres 


 Contact Apple for support and service

Aug 24, 2024 5:06 AM in response to fnti

First, let’s see if this issue happens in Safe Mode:


  1. Shut down your Mac.
  2. Press and hold the power button on your Mac. As you continue to hold the power button, your Mac turns on and loads startup options. When you see Options, release the power button.
  3. Select your startup disk. It's named Macintosh HD, unless you changed its name.
  4. Press and hold the Shift key, then click the “Continue in Safe Mode” button below your startup disk.
  5. Log in to your Mac. You might be asked to log in again.


If the screen anomaly does not occur, then it may possibly be a software issue.


If the issue doesn't continue in safe mode:

Leave safe mode by restarting your Mac normally, then try to reproduce the issue.


If the issue doesn't return, it might have been resolved by the other things that safe mode did at startup, such as checking your disk and clearing caches.


If the problem persists, then I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?


Click ▶︎ Check Repair Status. 🔧


Good luck! 👋🏼😉

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Grey lines appearing on MacBook M2 Air screen

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