I ended up calling the support phone number since the app couldn't be used without a visible keyboard so I could respond to the prompts.
iPhone 14, iOS 17
While a call is active, and you're in the Phone app, on the screen corresponding to the call, you should see a screen that looks like this:
https://www.att.com/device-support/article/wireless/KM1273407/Apple/iPhone11
You can tap on the keypad icon (top center) to switch to a keypad screen to respond to those kinds of prompts.
While a call is active, and you're in the Phone app, on the screen corresponding to the call, you should see a screen that looks like this:
https://www.att.com/device-support/article/wireless/KM1273407/Apple/iPhone11
You can tap on the keypad icon (top center) to switch to a keypad screen to respond to those kinds of prompts.
Where's the keyboard on my phone screen? Using app on phone, asked to press 1 for a callback but there was no keyboard for me to use. Couldn't get
