Can’t Upgrade Apps - wrong AppleID?

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Spoonman1983 Author

Level 1

4 points

Can’t Upgrade Apps - wrong AppleID?

My Apps have not auto updated for quite awhile, and I'm unable to update them manually. When I hit Update, I get a screen saying “Your Apple account (xxxxxx@gmail.com) or password is incorrect. Try again.” Strangely the AppleID showing up is my wife's account (who is our family manager). Even if I put her password in I still get the same message, so I assume it won’t download since it’s not my ID. I’ve confirmed I’m logged in to my iPhone under my AppleID looking under Settings. I’ve tried logging out and back into my phone with no impact. Any ideas - I’m starting to lose access to Apps since they are requiring upgrades.

iPhone 13

Posted on Aug 24, 2024 12:57 PM

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Answer 1

Top-ranking reply

Mac Jim ID

Community+ 2026

Level 10

90,272 points

Aug 24, 2024 3:58 PM in response to Spoonman1983

If you had a different Apple ID logged into your phone and the app was downloaded, then it will require that Apple ID to update it. When the person logs out of your device the app remains and can continue to be used, but not updated. You will need to delete the app and download it with your Apple ID signed into your device.

It is the Apple ID that is used for Media & Purchases that is linked to the app that is downloaded and that will be required for updates if it has been changed. In most cases, this Apple ID is the same as your main Apple ID, but you can check it by going to Settings > [name on top] > Media & Purchases.

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Answer 2

Spoonman1983 Author

Level 1

4 points

Aug 27, 2024 10:50 AM in response to Mac Jim ID

Thank you - I was hoping there might be a way to fix it for all the apps at once, but looks like I'll need to fix apps one at a time by deleting and downloading under my ID. Appreciate the response.

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Can’t Upgrade Apps - wrong AppleID?

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