Can't Sign in to App Store from iPhone

Question

Can't Sign in to App Store from iPhone

My wife is having trouble signing in to the App Store to update apps with her iPhone (iOS 16.7.1; iPhone 14 Pro). When she tries to update, a screen appears saying her ID or Password is incorrect. Her choices are for my ID and Password. (We previously had one account but she got her own ID and Password years ago, and at that time became the owner of our family account.)

We have tried signing her out of her account, and we have tried signing her out of her App Store account. Each time she signs back in with her ID and Password. Each time it seems to revert to my account.

She probably now has 30 - 40 apps that say require updating--some of them acquired since she obtained her own ID and Password. Some of them will update by pressing update all, but 23 of them won't.

What else should we try?

iPhone 14 Pro

Posted on Oct 18, 2023 7:16 AM

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Answer 1

Top-ranking reply

IdrisSeabright

Community+ 2026

Level 10

195,941 points

Oct 18, 2023 7:42 AM in response to Richard Setterberg

It sounds as if those apps that need updating were purchased under your Apple ID. So, while signing in under your Apple ID could get the apps updated, it's not a long-term solution. If they are not paid apps, have your spouse delete them and then re-download them using their own Apple ID. Or, set up Family Sharing to share apps.

Set up Family Sharing on iPhone - Apple Support

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Answer 2

Oct 18, 2023 7:56 AM in response to Richard Setterberg

Then she should delete the apps and download them under her own Apple ID.

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Answer 3

Oct 18, 2023 7:50 AM in response to IdrisSeabright

We do have family sharing set up, and she is the organizer. Is there a setting somewhere in the family sharing settings that might help?

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Can't Sign in to App Store from iPhone

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