AppleTV on LG webOS "Couldn't Load Video"

I got the app update on my LG B4 OLED today. Unfortunately, the problem still persists.

Same exact experience absolutely a glitch in the software. Luckily, only 1/3 of households have LG TVs. ;(

The "fast forward 50 seconds" fix doesn't work all the time. This is incredibly annoying. This has been going on for so long and still no resolution. (New LG TV like everyone else).

Have same issue. I have been on the phone with LG support, and it appears to be a software problem with LG. They told me that the fix will be implemented in the next update, scheduled for later in October. We'll see. Suggest contacting LG support.

The 58 second thing is working for us now. When I start a show and forget to fast forward I get the disconnected message, click ok, restart the show and immediately fast forward. This works every time.

if this happened a few year ago, before I retired, I’d have put a network analyzer on a mirror port in a switch and seen exactly when it fails. Back in my day (it ended 4 years ago) I spent most of my time troubleshooting firewall rules and users who couldn’t do something from their computer that they absolutely couldn’t live without. An issue like this was frequently a problem where a website would send a user to a remote site, one that didn’t match their request, for authorization. The firewall rules would be blocking the authorization site even when the user had already gone to the site they wanted.

There is a workaround. You shouldn't have to, but it is what it is. You have to fast forward past the recap or trailer introduction. On some shows it is about 2 minutes in. On some it can be more than 4 or 5 minutes in. Once you get past that it will play. It is an Apple issue, not your tv. Hopefully Apple is seeing these posts and working on fixing it.

There is a workaround. You shouldn't have to, but it is what it is. You have to fast forward past the recap or trailer introduction. On some shows it is about 2 minutes in. On some it can be more than 4 or 5 minutes in. Once you get past that it will play. It is an Apple issue, not your tv. Hopefully Apple is seeing these posts and working on fixing it.

Same issue here. The only workaround I’ve found that works reliably is immediately fast forwarding to the main show content, past the Apple+ logo and any pre-show content like previews or episode recaps.

I have a new LG and having the same problem. I have tried the work around…fast forwarding to 50 seconds, OMG it worked. Thank you everyone.

I have the same exact issue - new LG set from Costco but long-used AppleTV+ subscription (that has worked fine on other devices). This is wildly frustrating!

The workaround does not work for me. I've been chatting and on hold with agents for hours now

This seemed to be resolved and now is happening again!

Actually, could be more of an @Apple problem and not an LG problem.

Apple WTH, why are so many people experiencing this problem with Apple TV App?!

Same here. New from Costco 43" LG TV. Uninstalled & reinstalled Apple TV. Still same error. Tried fast forward trick with no luck. All other apps work.

I spent 45 min texting with LG and trying everything, nothing helped and they disconnected Chat after all

of that time. Our other LG from 2021

works fine. Seems like this is a LG software compatibility issue. Also spoke with Costco tech support and was not able to resolve.