AppleTV on LG webOS "Couldn't Load Video"

I just purchased a new LG TV and it too is having this issue. I’ve ran the troubleshooting and all is fine. If I quickly fast forward I can play the shows but honestly, how annoying is that to not be able to watch the ads for other shows and the immediate intro to the episode…

Does anyone monitoring this thread have the ability to take a network trace? Maybe someone at apple or LG?

I was a network engineer for 20 years (retired). We used to troubleshoot issues like this all the time. The majority of the time it was a result of traffic to some site that was used for authorization or something similar that was filtered or set something like a cookie that we interrupted. It was a really tricky thing to resolve, required looking at multiple logs. There were thousands of packets coming through our systems every minute.

I no longer have the tools to perform this type of troubleshooting. Someone at Apple must have them.

Come on Apple, where’s that legendary customer service? Step up!!!!!!!

I had the same thing happen with our old ruku box. It worked for years, then started this same behavior. I bought a new box and it was fixed. One weird thing I found yesterday, when the content wouldn’t load on my tv I tried starting the show on my iPad, then tried sharing it with the tv. The screen share would just hang as soon as I hit the play. I think this is some kind of intellectual property control. Like it can’t verify my location so apple blocks the stream. Like trying to play a dvd with the wrong country code, it was used to lock international piracy. I’m so upset I gave away the ruku device that worked perfectly.

We have been experiencing this problem also. It's on both of our tvs. We also know others experiencing the same thing. We've tried all of the troubleshooting (restarting devices, restarting apps, uninstalling/reinstalling, etc.)

APPLE FIX THIS. it happens multiple times in the watching of one episode and it's garbage. We ended up giving up and watching something else on a different app because it was so aggravating.

Last update solved this issue for me!

I have the same issue but it is not associated with a new TV. It just started last week. Bad Monkeys and now Slow Horses. I have watched multiple episodes and then last week this error message started popping up. How do we report this to Apple TV?

I spent 45 min texting with LG and trying everything, nothing helped and they disconnected Chat after all

of that time. Our other LG from 2021

works fine. Seems like this is a LG software compatibility issue. Also spoke with Costco tech support and was not able to resolve.

Thank you for this work around! I have been getting SO frustrated. I have a wireless pod in my bedroom and know it’s not my connection! I am recovering from surgery AND a back injury and want to watch a movie and just thank you! 👏🏼

Having the same issue. Trying to watch the show "Before", it let us watch the first episode with no issue and now it shows the wifi issue error message for the 2nd and all other episodes. We tried this for other series and same issues. Very irritating and we tried everything to fix the issue. Got the brand new LG TV from costco as well.

We escalated with Apple. We escalated with LG. We escalated with Costco. Given that it is not an issue with any other services it’s likely Apple. It doesn’t happen with an Older LG we purchased from Costco, only the new TV this year. And it wasn’t an issue until summer So I suspect it was a regression from a software update. I hit 3 dead ends to resolve. I hope someone has better luck to resolve.

Brand new LG tv bought at Best Buy (so I don’t think it has anything to do with Costco). The fast forward truck worked for Disclaimer but now won’t work at all. So annoying … might just get rid of the Apple TV app. Why pay for it if I can’t watch any shows?

This is happening through my Xbox, the workaround people are saying doesn’t work for me at all, I can’t even pause the video before the prompt comes up. It immediately says it when I press a show. Super annoying and can’t believe Apple haven’t fixed this, apparently been around for months according to these comments

I have the same problem with a new 2024 LG. Tried everything to no avail. The fast forward workaround works (thanks everyone!) but this is frustrating and honestly unacceptable. Apple and LG need to fix it asap before people start dropping their subscriptions or stop buying LG.