AppleTV on LG webOS "Couldn't Load Video"

Brand new LGTV and every app works except Apple TV. Only workaround is airplay on iPhone. That’s not a good solution. Skipping ahead isn’t working. Skipping recaps doesn’t work. What’s the solution? Why has this been a problem for a better half of a year? Plays the apple logo and crashes on every show. Disney and Netflix and even prime works!

I hope no one will take offense if I suggest this is some kind of ******* contest between multi-billion dollar companies? It’s just to hard to believe that these enormous corporations can’t figure this issue out if, and it’s a big if, if they actually wanted to. They know I wouldn’t have bought a different TV or wouldn’t sign up to watch Apple TV over this issue. And should I decide along with hundreds of disappointed customers to forego these products if it would even represent a tiny rounding error on either mega company’s balance sheets.

We are less than trivial to the companies we have grown to consume with such reckless abandon. Same as not having an app for PBS on LG. It is absurd to think they couldn’t get an app written if they felt it was important. We should all become accustomed to being insignificant.

I have the same issue and have contacted Apple Support who have no idea and were of no help. I have to video the issue and send it to them. The support person I spoke to was great, but Apple seem not to be aware of the problem and have no solutions as yet - I have a new LG and have no problems with any other app/ service

I have contacted Apple support, they are either unable or uninterested in fixing the issue, or perhaps both, I’d welcome Apple support contacting me with a solution or any position to the contrary. After a number of caIls I am still awaiting follow up and resolution.

I originally had the “Couldn’t Load Video” error as well. After the recent LG update for the Apple TV+ app (v1.0.74), I’m running into a problem where a show will stop playing after the recap. My TV screen goes black and the video won’t play (the scan forward/backward feature also stops working). I exit the show and then try to “continue watching” the show where I then see an infinite white spinner icon against a black screen (never loads). I tried deleting/reinstalling the app, clearing watch history and setting playback to SD only. Still, no luck.

This is what happens when I try to watch a show:

https://youtu.be/wXtk6-t43rg

Same here. Bought my TV at Costco as well.

I have the same issue with a new LG OLED, I have another LG OLED in the bedroom, works fine on that, iPad, Xbox etc. I hope someone can post a fix.

Same issue. Has anyone found a solution ?

Ditto, have LGC4. OLED. Was working until a month ago

My purchases are fine, it is solely Apple tv shows/films.

Any solutions?

same problem. New LG set from Costco, new AppleTV+ subscription, "Couldn't load video" error.

Same exact experience absolutely a glitch in the software. Luckily, only 1/3 of households have LG TVs. ;(

I also have the same issue on an LG. Any solution yet?

I have the same exact issue - new LG set from Costco but long-used AppleTV+ subscription (that has worked fine on other devices). This is wildly frustrating!