You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Augie7
Augie7 Author
User level: Level 1
8 points

Why didn't the photos I took on FaceTime call did not get saved to my photo album?

Took photos during a FaceTime call but they never saved to my photo album. Any way to retrieve them? Any clues why this did not work?


[Re-Titled by Moderator]

iPad Pro, iPadOS 17

Posted on Aug 25, 2024 11:25 AM

Reply
3 replies
User profile for user: Mac Jim ID
Mac Jim ID
User level: Level 7
26,267 points

Aug 25, 2024 7:14 PM in response to Augie7

Ok, did you get the Notification that the photo was taken. Both of you should have received the Notification. Here are 3 tips:

  • Make sure your device storage is not full
  • Make sure both of you have that setting turned on to Allow the photo to be taken. If you did not want you have your photo taken, you could switch it off.
  • Restart your iPhone. Some users have found that it works after restarting.
Reply

Why didn't the photos I took on FaceTime call did not get saved to my photo album?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up