I Opened my computer 2 days ago and the trackpad simply isn't responding. No mouse movement, no click, not even the physical sensation that you can click it. In system preferences the trackpad options aren't displayed.
I have deleted the plist files and restarted. I haven't tried a SMC reboot as I can't find the correct way to do this. I'm running the latest software.
What else can I try please?
MacBook Pro 14″, macOS 14.6
Ben_Burnett wrote:
thank you for your help. I have fault code PPP020 and NDR006
Is there anything I can do to fix these at home, or do I need to go to an apple shop?
Many thanks for your help
this is simply <PPP020> - No power adapter was detected.
here <NDR006> issue with the trackpad.
You have a hardware issue. Take it in—
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
From iOS device using the "Apple Support.app” to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
Ben_Burnett wrote:
thank you for your help. I have fault code PPP020 and NDR006
Is there anything I can do to fix these at home, or do I need to go to an apple shop?
Many thanks for your help
this is simply <PPP020> - No power adapter was detected.
here <NDR006> issue with the trackpad.
You have a hardware issue. Take it in—
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
From iOS device using the "Apple Support.app” to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
Ben_Burnett wrote:
I Opened my computer 2 days ago and the trackpad simply isn't responding. No mouse movement, no click, not even the physical sensation that you can click it. In system preferences the trackpad options aren't displayed.
I have deleted the plist files and restarted. I haven't tried a SMC reboot as I can't find the correct way to do this. I'm running the latest software.
What else can I try please?
If a SafeBoot Use safe mode on your Mac - Apple Support does not sort the anomaly...
You can try the USer Diagnostics to test your Mac
Use Apple Diagnostics to test your Mac - Apple Support
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
From iOS device using the "Apple Support.app” to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
thank you for your help. I have fault code PPP020 and NDR006
Is there anything I can do to fix these at home, or do I need to go to an apple shop?
Many thanks for your help
trackpad unresponsive - MacBook Pro 14 M3
