Why was I charged during the Free Trial Period?

I chose the 3-day free trial to try the app, but I wasn’t completely satisfied with the results, so I canceled it the same day. However, I was charged $49.99 on the first day of the trial. I don’t understand how I was charged as if I had purchased the app when I canceled on the first day of the free trial. I wasn’t satisfied and I believe this charge is unfair, so I am requesting a refund. Today I was informed of the final decision that I don’t meet the conditions for a refund. It’s unbelievable that I was charged as if I had purchased the app on the first day of the free trial. My intention was never to buy it without trying it first.


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 17

Posted on Aug 28, 2024 1:04 PM

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5 replies

Aug 30, 2024 2:50 AM in response to tinaman07

Did you cancel the trial subscription properly?


Managing auto-renewing subscriptions -

If you want to cancel a subscription from Apple - Apple Support

You might need to scroll down to find the Cancel Subscription button.

Scroll further down the link for instructions for non-Apple devices.


Things about subscriptions;

⁃ Deleting an app does not cancel the subscription.

⁃ A trial subscription must be canceled more than 24 hours before the renewal date or it may renew.

⁃ Many subscriptions are set to renew automatically until you cancel them.

⁃ If you see multiple subscription offers, as long as you don’t select one, the subscription shouldn’t renew.

⁃ If you don’t see Cancel Subscription, the subscription is canceled and won't renew.

⁃ An expiration date means the current subscription has been canceled but is available to use until that date.

⁃ Use Resubscribe/Renew if you change your mind about canceling the subscription.


Scroll to the bottom of the link for instructions for non-Apple devices.


If all else fails, check out Apple Subscription Support for articles and contact options;

https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23208


M1 Mac mini, macOS 14.6.1;  Watch, series 7 GPS/cellular, watchOS 10.6; iPhone 12 Pro, iOS 17.6.1; TV 4th Gen, tvOS 17.6; HomePods, audioOS 17.6 and Airport Express w/ Airplay 2

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Why was I charged during the Free Trial Period?

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