How do I remove the Sophos anti virus from my MacBook Pro?
I am having trouble removing Sophos anti virus , why are these things so difficult? I have a New Mac book with Sonoma .
please help
thanks gary
[Re-Titled by Moderator]
MacBook Pro 16″
I am having trouble removing Sophos anti virus , why are these things so difficult? I have a New Mac book with Sonoma .
please help
thanks gary
[Re-Titled by Moderator]
MacBook Pro 16″
Always start with the Uninstaller provided by the developer. If you cannot find it, then refer to the Developers website for instructions on uninstalling. After that it is likely that some files will still remain. The best way to see if there are still files being launched on your computer is by posting the free EtreCheck report. This report does not contain any personal information, but will show if there are any Sophos files still in your System folders.
Always start with the Uninstaller provided by the developer. If you cannot find it, then refer to the Developers website for instructions on uninstalling. After that it is likely that some files will still remain. The best way to see if there are still files being launched on your computer is by posting the free EtreCheck report. This report does not contain any personal information, but will show if there are any Sophos files still in your System folders.
Mac-specific uninstallation instructions can be found here:
If the manual removal instructions don't work, you'll need to contact Sophos for additional help.
Regards.
the software-maker shows these instructions:
https://docs.sophos.com/esg/endpoint/help/en-us/help/Uninstall/index.html#__tabbed_1_2
What happened when you tried the uninstaller?
UNINSTALL FAILED
What method was used to use the uninstaller?
THE SOPHOS UNINSTALLER
How/why did you attempt to use TextEdit to uninstall?
I READ ABOUT IT ON THE WEB
Did you install the software or is it being managed by a company?
YES I INNSTALLED IT.
Proceed to the EtreCheck report so we understand which files will need to be removed.
gazzaguy101 wrote:
I am having trouble removing Sophos anti virus , why are these things so difficult? I have a New Mac book with Sonoma .
please help
thanks gary
Removing such apps is difficult because the makers of the apps do not want their app removed. What trouble are you having specifically? Never install third party apps that claim to protect, clean, manage, etc. They use system resources while providing no benefit. How are you trying to remove the app?
Commercial software (for any purpose) that is not well-behaved enough to quickly and easily un-install itself with the software-makers un-installer is indistinguishable from MALWARE.
That this badly-behaved package is sold as protection software is reprehensible.
Their uninstall does not work
I tried there uninstall, that did not work, I have tried using text edit, but that did not work, There must be a way?
Try the manual procedure in the Sophos technical article I linked to above.
How do I remove the Sophos anti virus from my MacBook Pro?