Earpiece on my iPhone 11 Pro Max not working.

If your iPhone 11 Pro Max earpiece isn’t working and you always have to use the speaker, there could be a few potential causes. Here are some troubleshooting steps to try:

1. Check Volume and Mute Switch:

• Ensure the volume is turned up during a call by pressing the volume up button.

• Also, make sure the mute switch on the side of your iPhone is not turned on (if the switch is showing orange, it’s muted).

2. Remove Any Obstructions:

• Make sure there’s no dirt, debris, or screen protector covering the earpiece. You can gently clean the earpiece grill with a dry, soft-bristled brush or a dry microfiber cloth.

3. Check for Bluetooth Connections:

• If your iPhone is connected to a Bluetooth device (like headphones or a car system), the audio may be routed there. To disconnect, go to Settings > Bluetooth and turn Bluetooth off or manually disconnect from the device.

4. Restart Your iPhone:

• Sometimes, simply restarting your phone can fix the issue. Press and hold the side button along with either volume button, then slide to power off. Wait a few seconds, then turn it back on.

5. Update iOS:

• Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and check for any available updates.

6. Reset All Settings:

• If the problem persists, try resetting all settings. This won’t delete your data, but it will reset preferences. Go to Settings > General > Reset > Reset All Settings.

7. Test with Other Apps:

• Try using the earpiece with different apps, such as FaceTime or Voice Memos, to see if the issue is specific to the Phone app or if it affects all audio.

8. Check for Water Damage:

• Water damage could cause the earpiece to malfunction. If your phone has been exposed to water, it may need professional repair.

9. Contact Apple Support:

• If none of these solutions work, it may be a hardware issue. You should contact Apple Support or visit an Apple Store or authorized repair center for further assistance.

Trying these steps should help you identify whether the issue is software-related or if your iPhone might need professional repair.

Axel F.