Macbook Air keeps restarting

I have been using my Macbook Air for a while now (OS: Catalina) but I noticed it restarting with this report


I am a bit confused because it was not like that. Please I need help with that. After running EtreCheck Pro, I have this report "Diagnostics Information (past 60 days):

    2024-09-01 10:35:49 Kernel Panic

        Details:

            panic(cpu 0 caller 0xffffff800ccc084f): assertion failed: (MBUFQ_EMPTY

            (&cfq->q_mq) && cfq->q_start == cfq->q_end) || (!MBUFQ_EMPTY(&cfq->q_m

            q) && cfq->q_start != cfq->q_end), file: \/AppleInternal\/BuildRoot\/L

            ibrary\/Caches\/com.apple.xbs\/Sources\/xnu\/xnu-6153.141.66\/bsd\/net

            \/content_filter.c, line: 1067


System Details:

Hardware Overview:


Model Name: MacBook Air

Model Identifier: MacBookAir7,2

Processor Name: Dual-Core Intel Core i5

Processor Speed: 1.8 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 3 MB

Hyper-Threading Technology: Enabled

Memory: 8 GB

Boot ROM Version: 430.140.3.0.0

SMC Version (system): 2.27f2

Serial Number (system): FVF*****WK

Hardware UUID: F205C45C-A543-56D1-9E47-29B4FE9D9D85


[Edited by Moderator]



MacBook Air 13″, macOS 10.15

Posted on Sep 1, 2024 3:51 AM

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Question marked as Top-ranking reply

Posted on Sep 1, 2024 9:32 AM

Don't shortcut any of the other diagnostics being suggested...but I do notice that the thread corresponding to the kernel panic in the report is com.radiosilence.


I presume that is Radio Silence, a 3rd party firewall. I'm not familiar with it beyond it having a decent enough reputation similar to Little Snitch...so not sure what low-level changes it makes but they could be the problem. Alternatively, Radio Silence could be playing not-nice with the other tools you have like iAntiSpy and Prey (not familiar with the first and only slightly with the latter).


I'm generally not one to be an absolutest about never installing 3rd party security tools. I know some in the forums have strong feelings about that, but I tend to be more pragmatic...but...if you are going to do that, you need to understand what the tools are doing and how they might interact. And be prepared to take corrective action if they don't play nice.


So which of those tools do you really need and why? Whether you uninstall them all to try and remediate or nuke and reinstall your system, I recommend thinking carefully about which 3rd party tools you reinstall later, and why.

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Question marked as Top-ranking reply

Sep 1, 2024 9:32 AM in response to Kingmuda12

Don't shortcut any of the other diagnostics being suggested...but I do notice that the thread corresponding to the kernel panic in the report is com.radiosilence.


I presume that is Radio Silence, a 3rd party firewall. I'm not familiar with it beyond it having a decent enough reputation similar to Little Snitch...so not sure what low-level changes it makes but they could be the problem. Alternatively, Radio Silence could be playing not-nice with the other tools you have like iAntiSpy and Prey (not familiar with the first and only slightly with the latter).


I'm generally not one to be an absolutest about never installing 3rd party security tools. I know some in the forums have strong feelings about that, but I tend to be more pragmatic...but...if you are going to do that, you need to understand what the tools are doing and how they might interact. And be prepared to take corrective action if they don't play nice.


So which of those tools do you really need and why? Whether you uninstall them all to try and remediate or nuke and reinstall your system, I recommend thinking carefully about which 3rd party tools you reinstall later, and why.

Sep 1, 2024 10:03 AM in response to g_wolfman

Thank you. I have uninstalled those apps. I noticed experiencing the problem when I am using Ms Word. I do a lot of research so whenever I boot my pc, I would be working on projects, no games and other stuff. When the problem comes, it will disappear and I can use the Mac for like more than 2 hours. I am using Ms Word LTSC 2021 on MacOS Catalina So I downgraded to 2019. Currently I have no issues, but I cant tell when I will experience that. The reboot comes but I am able to use the PC. Its a new PC although 7 years old now but not refurbished.

Sep 1, 2024 7:10 AM in response to Kingmuda12

Short answer 😩


From the report


Runtime: 7:00 >> which would normally require 1 1/2 to maybe 2 1/2 minutes to run

Performance: Below Average

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Low disk space - This computer is running critically low on free hard drive space.

Free: 13.68 GB

SSD too slow - SSD is showing poor performance.

disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)


Longterm solution


1 - Start Over from Scratch and think twice before running VM Software and for sure forget about using Memory Clean 3.app. The operating system will and does a fine job managing the RAM


Very Longterm solution


Purchase a new or newer computer with at least 1 TB SSD and maybe 16 Unified RAM or more if running VM Software

Sep 1, 2024 8:19 AM in response to Kingmuda12

The 2017 Apple Computer, in 2024 , makes this computer 7 Years Old


Might be new to you but is definitely not a New Computer


Upgrading the Internal Drive maybe possible


Though must caution you that doing so will Require Specialized Tools to Open the computer


It willl also Require someone with the Technical Skills to remove the exiting SSD and install and cable the new drive onto the LogicBard ( Motherboard for MS Windows users )


I do not suggest explore this option as the RAM can Not Be upgraded. It is soldered to the LogicBoard



Apple does not intend for one to upgrade the storage after purchase, but it is quite possible.


Also see: How do you replace or upgrade the storage in the "Early 2015" MacBook Air models? Is it even possible?


In the US (and many other countries), site sponsor Other World Computing sells storage upgrades for this MacBook Air.


In the UK, site sponsor Flexx sells storage upgrades for this MacBook Air.


In Australia, site sponsor Upgradeable sells storage upgrades for this MacBook Air.

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Macbook Air keeps restarting

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