“My MacBook Pro has been restarting unexpectedly due to a software issue. I’ve tried to access Apple Support, but the support webpage remains blank and does not load properly. What steps should I take to diagnose and resolve the software issue causing these unexpected restarts?”
[Re-Titled by Moderator]
Mac Pro (2019)
Apple Diagnostics find GROSS hardware errors.
Do you have any kernel panic reports?
Kernel Panic Reports are stored in the Folder at:
/Library/Logs/DiagnosticReports
If you copy and paste that string into:
Finder > Go menu > Go to Folder
it will take you to the Folder where those reports are stored.
Kernel panic reports are named with Date&Time and start or end in ‘panic’
If you find one, please post the entire report here, by using the “additional text” Icon in the reply footer (looks like a paper with writing).
Please don’t post more about 20 lines of any other types of reports — they are interminable, and any information useful for this purpose is on the first screenful.
If you post your kernel panic here in its entirety, using the additional text icon in the reply footer, we do have some Readers (typically with developer background) who can attempt to interpret those panic reports. Even if no clear symptom emerges, this can still save a step if you DO need to contact Apple support later, because Apple Support specialists can read the panic reports you posted here, if you tell them what discussion or what Avatar.
Apple Diagnostics find GROSS hardware errors.
Do you have any kernel panic reports?
Kernel Panic Reports are stored in the Folder at:
/Library/Logs/DiagnosticReports
If you copy and paste that string into:
Finder > Go menu > Go to Folder
it will take you to the Folder where those reports are stored.
Kernel panic reports are named with Date&Time and start or end in ‘panic’
If you find one, please post the entire report here, by using the “additional text” Icon in the reply footer (looks like a paper with writing).
Please don’t post more about 20 lines of any other types of reports — they are interminable, and any information useful for this purpose is on the first screenful.
If you post your kernel panic here in its entirety, using the additional text icon in the reply footer, we do have some Readers (typically with developer background) who can attempt to interpret those panic reports. Even if no clear symptom emerges, this can still save a step if you DO need to contact Apple support later, because Apple Support specialists can read the panic reports you posted here, if you tell them what discussion or what Avatar.
Hi,
Try to startup in Safe mode, then normal boot could solve your issue.
Use safe mode on your Mac – Apple Support (AU)
That information suggests it might be a problem with your Wi-fi.
When that information is sent to Apple, it is sent anonymously. Results are tabulated. But they have no way to contact you, even if for obvious problems.
By far the easiest way to cause poor performance, instability, overheating and crashing is to install ANY third-party speeder-uppers, Cleaners, Optimizers, or Virus scanners, Bit Torrent, or a VPN that you installed yourself. They are relentless in scanning your files, non-stop, looking for virus-like patterns in Everything, or looking for files that have changed. When completed, they do it all again.
Are you running anything like that?
i m format the computer and mow i m instale just google chrome
<< My MacBook Pro has been restarting unexpectedly due to a software issue. >>
How did you decide this is a software issue? what are the symptoms that lead you to say that?
if you have a panic report, post the first line or the first few lines of it.
the computer show me problem report in the secren
Your computer was restarted because of a problem.
This report will be sent automatically to Apple.
Comments
Problem Details and System Configuration
Oxffffffbdc1053c70 : 0xffffff800ec7be33
Oxffffffbdc1053cb0
: Oxffffff80105bd982
Oxffffffbdc1053ce0 : 0xffffff80105bd140
0xffffffbdc1053d40 : 0xffffff8010860b5f
Oxffffffbdc1053db0: 0xffffff80106934a5
Oxffffffbdc1053e10 : 0xffffff8010830a50
Oxffffffbdc1053e80: 0xffffff80105d5155
Oxffffffbdc1053ed0
: Oxffffff800ee450e4
Oxffffffbdc1053f20: Oxffffff800ee4399e
Oxffffffbdc1053f60 : Oxffffff800ee42fc7
Oxffffffbdc1053fa0 : 0xffffff800e61f19e
Kernel Extensions in backtrace:
com.apple.driver.AirPort.BrcmNIC (1400.1.1) [555A69D7-0419-3301-BECF-490A67FE7574]@0xffffff801059c000->0xffffff8010af5fff
dependency: com.apple.driver.corecapture (1.0.4) [EA984810-BC3C-35BE-9AFF-744AEA7200F8]@0xffffff8011a99000-
Process name corresponding to current thread (0xffffff9024c55000): kernel_task
Thanks i will try
Im run the computer on apple diagnostics
And This is what he told me
No problem found
is there any way you could consider switching to ANY other Browser? Google Chrome is by far the worst resource-hog that is not obviously malware. ANY other Browser will be use fewer resources.
My MacBook Pro has been restarting unexpectedly due to a software issue
