I just got a prompt when clicking on an Apple news story that I was eligible to receive one month free of Apple news so I clicked on it then I was immediately charged 14 something to my Apple Card! How can dispute the charge?
[Re-Titled by Moderator]
iPhone 13, iOS 17
A Free Trial can only be used once, so if you attempt to use multiple free trials, you will be charged immediately. The offer most likely said that New Subscribers were eligible for a free trial. The same is true for Apple Music, Apple Arcade, and even Apple TV. You were not being targeting as an eligible person, it is the same offer available for all services. The same is true for the Free Trial of Apple Music with the purchase of AirPods. The trial is only for new subscribers and if you already used a trial, you are not eligible. You will see in this example it specifically states New Subscribers.
You can try to request a refund here:
Request a refund for apps or content that you bought from Apple - Apple Support
Well answer this…why, if it’s not baiting, does Apple refuse to refund people who’ve said they misunderstood it?
Seems to me that it’s a “got ya” type of attitude when the company refuses to acknowledge that a large amount of people have misunderstood it, and doesn’t offer a simple refund.
This is a user-to-user tech support forum. Apple is not here. No one here works for Apple. The users here can only speak from their own experiences.
No one here can speak for Apple. No one here can explain Apple's policies.
Anyone unhappy with the state of all things Apple is free to try another company.
Mac Jim ID, the advertisement I saw (within the app) said you are eligible for a free trial, which is why I went ahead with it despite knowing I'd had a free trial in the past. At no point did anything say I was ineligible. And no, when I clicked the link within the Apple News app I was not redirected to any website. The menu for purchasing the app (apple trial, fingerprint ID, double click to approve) came up while I was still in the Apple News app, and nowhere did it say the free trial was not available (I was specifically aware of this because I knew I'd had a free trial and thought it was odd that I'd be eligible again, but it said you're eligible and then nothing else about eligibility so I went ahead). I think that's why every person on this thread has come here with this same problem. I immediately cancelled it to ensure I wouldn't be charged after the trial, as I do with any free trial. Then I saw that I'd been charged for the month. I know it's probably not unusual for people to miss those details, but I was actively aware of this and nowhere after "you're eligible for a free trial" did it say I was not. Deceptive.
Why doesn’t it tell you before charging you that you already used trial and cannot use again?
Apparently it’s your job to remember. I clicked to get a free month, got immediately charged and when I disputed right next second, the refund was still rejected.
This happened to me too. I clicked ‘1 month free” and got charged!! This is clearly unacceptable.
if you have done that quickly they have no right to refuse your refund so long as you have not used it.
What should I do if I was charged for a free trial from the App Store?
