I purchased my iPhone from a UAE-based seller called "Speed Mobile Phone," which is not a mobile carrier. Since the purchase, I’ve been using it without issues with my home carrier, Orange. However, after performing a reset on the iPhone, I now see a "SIM Not Supported" message during the activation process. Could you please provide a solution for this issue?
iPhone XS Max, iOS 17
I’m assuming this now-reset phone is rejecting the Orange SIM, a SIM which previously worked.
Is the now-reset phone now listed as carrier-locked? If so, contact the UAE seller.
Settings > General > About > Carrier Lock. For an unlocked device, that should show “No SIM Lock”.
Nobody here can assist with removing a carrier lock restriction.
I’m assuming this now-reset phone is rejecting the Orange SIM, a SIM which previously worked.
Is the now-reset phone now listed as carrier-locked? If so, contact the UAE seller.
Settings > General > About > Carrier Lock. For an unlocked device, that should show “No SIM Lock”.
Nobody here can assist with removing a carrier lock restriction.
You will have to contact the carrier it is locked to and ask them to unlock it, they are the only ones who can. It sounds like Orange locked the phone, contact them for help.
zouhair83 wrote:
I contacted the seller, and they confirmed that they are not associated with any carrier.
Yes, but that is unfortunately not a particularly useful statement.
Is the phone showing as carrier-locked in settings? Or as unlocked?
Various phone resellers can sell phones that will carrier-lock to the first SIM loaded; reseller flex policy lock phones.
Finding other phones that might appear to be carrier-unlocked until a reset is performed would not surprise, either.
I’ve been using an Orange SIM card, and I still want to use it, but now it's locked. I contacted Orange, but they confirmed that it isn’t locked to their network. The problem is that I don’t know which carrier it’s locked to.
I contacted the seller, and they confirmed that they are not associated with any carrier.
SIM not supported
