unable to display coverage details of my AirPods Pro 2

When I want to check my AirPods Pro 2 details on the Apple coverage site I get the below error:

"Add device to iCloud

We're

unable to display coverage details because this device is missing

information that can only be provided by the device owner. First, pair

this device to an iCloud device. You'll need to sign out then sign back

into Check Coverage to view the added device."

although I paired my AirPods Pro 2 with my iPhone.

AirPods Pro (2nd generation)

Posted on Sep 1, 2024 10:41 PM

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Tesserax

Level 10

157,896 points

Posted on Sep 2, 2024 7:41 AM

... and have you followed the instructions to sign-out, then sign back into your iCloud account?

If you have and you still get this message, then go here: Update your proof of purchase - Apple Support

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3 replies

Top-ranking reply

Tesserax

Level 10

157,896 points

Sep 2, 2024 7:41 AM in response to ali_kocholo

... and have you followed the instructions to sign-out, then sign back into your iCloud account?

If you have and you still get this message, then go here: Update your proof of purchase - Apple Support

Tesserax

Level 10

157,896 points

Sep 2, 2024 3:26 PM in response to ali_kocholo

Your next step then would be to contact Apple Support directly for further assistance with this matter. To do so, simply select the "Support" link on the lower left-hand side of this forum's web page. Good luck!

ali_kocholo Author

Level 1

5 points

Sep 2, 2024 11:11 AM in response to Tesserax

Yeah I followed the instructions but it didn't solve. I appreciate your help.

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unable to display coverage details of my AirPods Pro 2