How do I make a warranty claim for Magic Keyboard!

I cannot see on the website how to make a simple warranty claim.......!

The plastic coating on the underside of the keyboard is delaminating (bubbling up) and will eventually snag and tear.

These keyboards are not cheap and, as well as being functional, they need to look good.

The support web site isn't clear and helpful in respect of warranty support and doesn't tell me how to make a claim.

The device is only around 6 months old.

When I went to the Apple store in Regents Street London they tried giving me an appointment slot the following week to talk about it...... like popping into their store is a 5 minute trip.


iPad Pro, 17

Posted on Sep 2, 2024 1:00 AM

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2 replies

Oct 16, 2024 7:57 PM in response to NoelMoose

I am on my second Magic Keyboard for iPad Pro 13, the exact same thing happened to the previous one after only a month of use and Apple replaced that one in July. My current one started to exhibit the same symptoms as this one has.

This seems like a systemic problem with the new Magic Keyboard for iPad Pro 13. Both the top and bottom, especially on the bottom (near the hinge) have bubbled loose with about half the surface free from the substrate. I have done nothing other than hold the iPad hinge down so my fingers lightly grip the keyboard side. Strangely enough the side that holds the iPad (with the angle adjustment hinge) is secured to the substrate.


I had the previous Magic Keyboard and used it with 3 iPad Pro 12.9 generations and while there was a little rattiness from the bonding seam wearing, it never had anything like this problem.

I'm not sure I would want to get yet a third one until I know whether this manufacturing issue has been resolved, but I don't want to keep using this one as I don't know what will happen if the plastic comes free and causes the iPad to fall and damage it. This is not the production quality that I expected from Apple and makes me think this current design is a lemon.

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How do I make a warranty claim for Magic Keyboard!

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