Order Number: MSSTV92X1B
MSV1QKVSYB
On 8/14/2024 and 6/1/2024, my underage child purchased 2 other packages without parental permission. I would like to get a refund for the lost money, the other item is completely useless or useless. So I reported a refund for the other item on 8/16/2024 and it is not eligible for a refund. I hope the support team will refund the other item so I can get my lost money back. Thank you.
iPhone 14 Pro, iOS 17
Were they purchased on your device or do they have their own? Apple provides many tools for you to manage a child's purchase but they have to be used by you. Giving a child your Passcode/Password to your phone is authorizing them to use your phone and that includes for making purchases unless you have taken action to prevent that. Only you should know your Passcode/Password. Here are the many ways to prevent a purchase:
Require a password for App Store and iTunes purchases - Apple Support
Approve what kids buy with Ask to Buy - Apple Support
Use Screen Time to turn off in-app purchases on your iPhone or iPad - Apple Support
Use parental controls on your child's iPhone and iPad - Apple Support
All sales in the App Store are final, but in some cases Apple may provide a compassionate refund, but it should never be expected. If you are using a Family Plan with Purchase Sharing you are giving permission for other family members to make charges using your payment method, so in that case it would be essential to include at least one of these restrictions.
Were they purchased on your device or do they have their own? Apple provides many tools for you to manage a child's purchase but they have to be used by you. Giving a child your Passcode/Password to your phone is authorizing them to use your phone and that includes for making purchases unless you have taken action to prevent that. Only you should know your Passcode/Password. Here are the many ways to prevent a purchase:
Require a password for App Store and iTunes purchases - Apple Support
Approve what kids buy with Ask to Buy - Apple Support
Use Screen Time to turn off in-app purchases on your iPhone or iPad - Apple Support
Use parental controls on your child's iPhone and iPad - Apple Support
All sales in the App Store are final, but in some cases Apple may provide a compassionate refund, but it should never be expected. If you are using a Family Plan with Purchase Sharing you are giving permission for other family members to make charges using your payment method, so in that case it would be essential to include at least one of these restrictions.
Refund request denied
