I did not agree to be charged $49 from guru
they trying to take from my account 2 days before it’s happened and I put a stop on it but for some reason they took my money
today they refuse to refund it and offer me something instead I refuse to something instead but they refuse to refund it.
Did you agree to the Free Trial they offer? All free trials automatically convert to a subscription if you do not cancel the trial before it ends. This would have been visible on the screen when you double clicked the side button to accept the free trial in the app. You can try to request a refund for any purchase/subscription that is managed by Apple here:
Request a refund for apps or content that you bought from Apple - Apple Support
You are also going to want to make sure the subscription is cancelled. This is the only way to cancel a subscription that is managed by Apple, it cannot be done in the app.
If you want to cancel a subscription from Apple - Apple Support
If the subscription is managed by the developer directly and bypasses Apple's ability to mange the subscription then you will need to cancel it with that company.
Did you agree to the Free Trial they offer? All free trials automatically convert to a subscription if you do not cancel the trial before it ends. This would have been visible on the screen when you double clicked the side button to accept the free trial in the app. You can try to request a refund for any purchase/subscription that is managed by Apple here:
Request a refund for apps or content that you bought from Apple - Apple Support
You are also going to want to make sure the subscription is cancelled. This is the only way to cancel a subscription that is managed by Apple, it cannot be done in the app.
If you want to cancel a subscription from Apple - Apple Support
If the subscription is managed by the developer directly and bypasses Apple's ability to mange the subscription then you will need to cancel it with that company.
What was the exact description of the charge? It is not clear if this was an in-app purchase managed by Apple or if the charge came from the developer directly.
Did you double click the side button to authorize the first purchase or enter card details?
Does the charge show up when using the Request a Refund link that was provided and also available in your Purchase History here?
View your purchase history for the App Store and other Apple media services - Apple Support
Guru refunded me my money
please disregard all my comments
I should wait little more time before reporting.
Denbas wrote:
I put a stop payment on one of transactions
That's the last thing you want to do. If you stop a payment that is being processed by Apple you may find your account get blocked. The resolution is always to make the payment and then ask for a refund.
It was not a free they charge me $.99 c for 1 step that I needed
then they tried to take money from my card for 2 days I put a stop payment on one of transactions and on 3 day they took my money
I just spoke with them they offered me lifetime but I don’t need it
I need my money back
It’s only said report an issue
I did that
now because I use wallet I lost my money?
my support can’t stop a payment?
I spoke with guru and they refused to refund it and on my next messages they ignored me
yes I cancel with them and they reply by email that no further payments will be taken from me I don’t trust in this. And now I’m stock because this is wallet not credit card
I made mistake to pay with wallet can’t use wallet to make payments because it’s not protected
Refund money that taken by guru
