dark spot on ipad pro 12.9 ( 5th generation ) on screen

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nikol68 Author

Level 1

4 points

dark spot on ipad pro 12.9 ( 5th generation ) on screen

the spot disappears for a short while when gentle pressing the area of the spot on the back of the ipad.

I am extremely dissapointed.

In the last time i had the purple edge problem on an imac 27 retina screen.

Next problem was "burn in" problem on iphone x screen.

Never got help from apple.

The ipad pro 12.9 with the dark spot on the screen is out of warranty for some months.

No warranty - no help - thats the argumentation from apples side.

Very dissapointing experience as a long time apple customer.

iPad Pro, iPadOS 18

Posted on Sep 4, 2024 12:45 PM

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Answer 1

Top-ranking reply

varjak paw

Level 10

178,492 points

Sep 4, 2024 2:04 PM in response to nikol68

Up to you, of course. As I said, I completely understand the frustration. But I can assure you based on many years of experience that Microsoft, Dell, HP, Acer, and other vendors all would do the same thing.

BTW, we're all just your fellow users here. Apple does not read these posts. If you want to comment to them, use their Feedback pages:

Product Feedback - Apple

Regards.

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Answer 2

varjak paw

Level 10

178,492 points

Sep 4, 2024 1:39 PM in response to nikol68

Sorry, but if it's a hardware failure as it appears to be and the iPad is out of warranty, there's nothing you can do at this point other than pay for a repair or live with the problem. I understand the disappointment and frustration, but that's just how warranties work; if a problem arises after the warranty expires, manufacturers will except in very rare cases will require you to pay for service.

Regards.

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