Ipad not charging as of now. Was fine yesterday

Hi


i charged my (ipad pro 12.9 M2) yesterday and used it today. Got a 20% battery warning watching youtube. Plugged it into the supplied apple charger with an anker cable (that i’ve been using since i got the Ipad) continued watching and got a 10% battery warning.


checked the charger and cable, works on my iPhone, tried different bricks and cables, nothing. I haven’t plugged anything else into the ipad for a few weeks (used a usb c hub to transfer photos to lightroom) . Tried power down and back on. Tried cold restarting.


if i turn it off and plug in the cable it turns on but does not show charging indicator and battery continues to drain. Also no charge notification when plugged in while in lock screen or on.


it’s dead now and i’m unsure what i should try next? I use the Ipad to study …. And i need to study so this is a major problem for me, please advise.

iPad Pro (6th generation)

Posted on Sep 8, 2024 12:49 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 8, 2024 1:03 PM

Check that your charging cable is fully inserted to both your Power Adapter and iPad. If the charging cable won’t properly seat or easily fit into the charging port of the iPad, this might indicate that either dirt or lint is obstructing the plug, or the plug or charging socket have been damaged. A damaged charging cable must be replaced - whereas a damaged charging port must be repaired.


If the problem is due to a visible obstruction, you may be able to remove it yourself*. With good light, using a sharpened wooden matchstick or plastic toothpick (never metalic), very gently try to dislodge a visible the obstruction from the socket. Be careful to avoid damaging the delicate electrical contacts within the socket. Note that a USB-C socket has an obvious "tongue" within the socket.


(*) Removal of an obstruction is often best entrusted to the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) - where the appropriate tools and expertise are available:

Genius Bar Reservation and Apple Support Options - Apple


If the charging problem is not mechanical, these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Most recent models of iPad are supplied with a 20W USB-C Power Adapter.


Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.


Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


Similar questions

4 replies
Question marked as Top-ranking reply

Sep 8, 2024 1:03 PM in response to arendd

Check that your charging cable is fully inserted to both your Power Adapter and iPad. If the charging cable won’t properly seat or easily fit into the charging port of the iPad, this might indicate that either dirt or lint is obstructing the plug, or the plug or charging socket have been damaged. A damaged charging cable must be replaced - whereas a damaged charging port must be repaired.


If the problem is due to a visible obstruction, you may be able to remove it yourself*. With good light, using a sharpened wooden matchstick or plastic toothpick (never metalic), very gently try to dislodge a visible the obstruction from the socket. Be careful to avoid damaging the delicate electrical contacts within the socket. Note that a USB-C socket has an obvious "tongue" within the socket.


(*) Removal of an obstruction is often best entrusted to the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) - where the appropriate tools and expertise are available:

Genius Bar Reservation and Apple Support Options - Apple


If the charging problem is not mechanical, these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Most recent models of iPad are supplied with a 20W USB-C Power Adapter.


Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.


Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


Sep 12, 2024 3:50 PM in response to arendd

I've been struggling with this issue with my iPad for the last week. I tried different cables and different power blocks. Different outlets etc. They all worked just fine with my other devices. I was about to pay to have someone fix it for me but thought of something to try.


I have a dedicated charger for my MacBook for work - I don't move it or anything. Decided to try plugging it into my iPad and low and behold it worked!


For some reason, ever since the latest update, my iPad will not charge with any charger that isn't a specific apple charger. It worked just fine before.


Just something to try before you go spending lots of money on things. Best of luck!

Sep 16, 2024 8:52 AM in response to arendd

Update.


I checked that port is clean and clear as well as that the cable is seated properly.


I also tried a range of different charging bricks and cables.


If you plug it into a computer tho it does recognise that something is attached but also doesn’t charge it (i assume the usb supply from the pc is too low)


Then today in a hail-Mary last effort i borrowed a Magic keyboard through which it charges. 🤷🏻‍♂️ i’m assuming something went wrong with the usb C port ?


For now i’ll charge using the magic keyboard until I can get it checked out by Apple.


thanks for the replies!

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Ipad not charging as of now. Was fine yesterday

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