Can not install any apps from the AppStore

I'm trying to install Microsoft Word from the Apple Store, and it says that I am not connected to Apple Store app with my Apple ID (I am connected with my Apple ID) and that I have to add some infos (Bank card infos, address, phone number). When I add those infos, it says that I have to contact you here. What can I do to be able to install apps from the Apple Store ? Thank you.

MacBook Air 13″, macOS 13.5

Posted on Sep 9, 2024 5:37 AM

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Question marked as Top-ranking reply

Posted on Sep 9, 2024 7:02 AM

The people on this forum are not Apple. We are people like yourself. To contact Apple:


1. Click on this link --> https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23372

2. Scroll down to the bottom.

3. Select a chat session or a phone call.


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Can not install any apps from the AppStore

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