My friend recently wanted to start using her iPad Air (3rd gen) again with an Apple keyboard folio.
we can’t get the keyboard to type when connected. Once it’s flipped into the keyboard state, on the screen pops up the keyboard, but when we type on the external keyboard, the letters don’t transfer to the screen. Any insights?
software is up to date
Remove the iPad from the Keyboard - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.
If you are unable to resolve the problem, you would be well advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess both your iPad and Keyboard:
Remove the iPad from the Keyboard - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.
If you are unable to resolve the problem, you would be well advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess both your iPad and Keyboard:
iPad Air (3rd gen) & external keyboard issue
