Mac Mail on MacBook has no content loaded

When I try to look at email in either the preview or opening the email, it has no content loaded! This problem is consistent across all IOS installs / devices.


I have rebuilt the mail box

I'm using only one account

I have started in safe mode

I have reinstalled IOS on a clean disk

I have cleared NvRam etc

I have looked for a newer / older version of the Mail app.


Any suggestions?

iMac 21.5″, macOS 12.7

Posted on Sep 11, 2024 8:42 AM

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Question marked as Top-ranking reply

Posted on Sep 11, 2024 9:13 AM

If you're not receiving email at all, this may be an issue with your mail provider. If you post who your provider is, someone may be able to of offer an opinion.


However, if you're getting the emails but when you go to look at them they're blank, that's a long-standing bug in earlier versions of macOS. I have an iMac also running macOS 12.7 (iOS runs on iPhones) and I regularly run into this problem. Quitting Mail and relaunching it fixes it for a while, though sometimes I have to do this a couple of times, and the problem eventually comes back. The bug has been reported to Apple by many and the answer from Apple Engineering was that it was fixed in "a newer version of macOS" which of course doesn't help those of us for whom macOS 12.7 is the last version our systems can run.


If the scenario I described is what you're running into, then I'm afraid that there is no fix if macOS 12.7.x is the latest OS you can run. You'll need to consider a third-party email application.


Regards.

3 replies
Question marked as Top-ranking reply

Sep 11, 2024 9:13 AM in response to Mike4831

If you're not receiving email at all, this may be an issue with your mail provider. If you post who your provider is, someone may be able to of offer an opinion.


However, if you're getting the emails but when you go to look at them they're blank, that's a long-standing bug in earlier versions of macOS. I have an iMac also running macOS 12.7 (iOS runs on iPhones) and I regularly run into this problem. Quitting Mail and relaunching it fixes it for a while, though sometimes I have to do this a couple of times, and the problem eventually comes back. The bug has been reported to Apple by many and the answer from Apple Engineering was that it was fixed in "a newer version of macOS" which of course doesn't help those of us for whom macOS 12.7 is the last version our systems can run.


If the scenario I described is what you're running into, then I'm afraid that there is no fix if macOS 12.7.x is the latest OS you can run. You'll need to consider a third-party email application.


Regards.

Sep 11, 2024 9:10 AM in response to Mike4831

IOS is for iPhones, not Macs. Are you attempting to get your E-Mail on your Mac or your iPhone? I suspect your Mac as you reference NVRAM and Safe Mode restarts. I would recommend the following:


It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate towww.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.

 

When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 

 

For instructions on how to download your EtreCheck report and attach it to your reply to this message please click How to use the Add Text Feature When Post… - Apple Community It is helpful to us if you download the report to your Desktop.

 


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac Mail on MacBook has no content loaded

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