CCcleaner was installed long ago. I now want it removed, but I am unable to uninstall it. I followed their instructions, but they do not work. I get this message. Please help.
[Re-Titled By Moderator]
iMac 21.5″, macOS 14.6
Understandable. Try restarting your Mac in "Safe Mode": Use safe mode on your Mac - Apple Support
Starting your Mac in "Safe Mode" will prevent the CCleaner app from loading upon startup, so it should not be open. You will need to launch it manually from Applications. The uninstaller should have nothing to complain about.
While in that mode, try following the CCleaner's uninstallation instructions again. See if it acquiesces to your demands this time. If it works, restart your Mac normally, and it should be gone.
Agreed there is no reason to use Terminal. That command does exactly the same thing as dragging the app icon to the Trash... which won't work if it's running.
If you still have trouble, please write back.
Understandable. Try restarting your Mac in "Safe Mode": Use safe mode on your Mac - Apple Support
Starting your Mac in "Safe Mode" will prevent the CCleaner app from loading upon startup, so it should not be open. You will need to launch it manually from Applications. The uninstaller should have nothing to complain about.
While in that mode, try following the CCleaner's uninstallation instructions again. See if it acquiesces to your demands this time. If it works, restart your Mac normally, and it should be gone.
Agreed there is no reason to use Terminal. That command does exactly the same thing as dragging the app icon to the Trash... which won't work if it's running.
If you still have trouble, please write back.
After following John's suggestions and while you are still in Safe Mode you can check to see if you've removed all of the supporting files by downloading and running the shareware app Find Any File to search for any files with the application's or the developer's name in the file name. For the CCCleaner software you'd do the following search(es):
1 - Name contains cccleaner
2 - Name contains genditital
Any files that are found can be dragged from the search results window to the Desktop or Trash bin in the Dock for deletion.
FAF can search areas that Spotlight can't like invisible folders, system folders and packages.
Note: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will assure a successful boot into Safe Mode.
Hi! Thanks everyone. In the end starting in safe mode worked allowing me to drag it into the bin and The bin was swiftly emptied.
Thanks again,
claire
There should be no reason at all to use Terminal.
Open the Applications folder. Put CCleaner in the trash. Enter your admin password if it asks. Empty the trash.
So, close the app.
If it's not quite that simple, restart in Safe Mode. Nothing can load in Safe Mode but a minimum of specific functions. Delete the app while in Safe Mode.
Thank you everyone. Running in safe mode worked and it was removed.
no such directory as cd/Applications/
Ned a space between cd and /Applications...
cd /Applications/
Hi, thank you for replying. I have just tried what you suggested, but it hasn’t worked unfortunately.
It says -zsh - 80x24
then my name@my-iMac ~ %
It says there is no such directory as cd/Applications/
If I type sudo..etc, I get command not found
Any other suggestions please?
The error message, is ‘There is an error message, that says there is an error, please try again.
It won’t go into the bin because it says it is open. I cannot force quit because it does not appear in the list of open apps.
Very frustrating.
Open terminal
cd /Applications/ press enter
sudo rm -rf CCleaner.app press enter
Imput password
Did you follow these instructions: How do I uninstall the new CCleaner for Mac?
What didn't work? What message did you get?
Tried that, it says it is open.
Great to hear! :)👍
It says it is open and running so …. This doesn’t work
👍
I'm unable to uninstall CCleaner, on my iMac running macOS Sonoma.
